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  • According to Hough, the key to business success is trust, and the key to building trust can be found in the techniques of improvisation employed by actors and jazz musicians. Hough, a successful Yale-educated actor turned network engineer, marketer, sales executive, and finally, consultant, shows how business managers can use improvisational techniques to improve communication, collaboration, leadership, and trust. Written for managers but useful to anyone wishing to improve their performance in a professional sphere, this is a quick, clearly-written read with plenty of personal narratives, concrete examples, inspirational quotes, and team- and trust-building exercises. Annotation c2011 Book News, Inc., Portland, OR (
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    Karen Hough is the founder and CEO of ImprovEdge, a company that creates learning experiences, training and consulting using improvisation to teach business skills. For many years a senior sales executive in the networking engineering industry, she has also been a professional improviser and actor for 20 years, including training at Chicago’s legendary Second City.


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