This practical and holistic approach to offering library resources and services to online patrons addresses multiple areas of service to online patrons, including reference, instruction, access, and marketing.
• Provides novel services and resources that will save librarians already serving online patrons time and energy
• Offers a broad, practical perspective to help novice librarians make initial connections with online learners
• Emphasizes the importance of identifying other institutional players in online education in order to effectively implement and market improvements
• Enhances understanding of the importance of universal design and how to assess possibilities for improvement in their online services