Library Services for Online Patrons ― A Manual for Facilitating Access, Learning, and Engagement
Library Services for Online Patrons ― A Manual for Facilitating Access, Learning, and Engagement
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  • This practical and holistic approach to offering library resources and services to online patrons addresses multiple areas of service to online patrons, including reference, instruction, access, and marketing.


    • Provides novel services and resources that will save librarians already serving online patrons time and energy

    • Offers a broad, practical perspective to help novice librarians make initial connections with online learners

    • Emphasizes the importance of identifying other institutional players in online education in order to effectively implement and market improvements

    • Enhances understanding of the importance of universal design and how to assess possibilities for improvement in their online services

  • Joelle Pitts is instructional design librarian and Hobrock Distinguished Associate Professor at Kansas State University Libraries.

    Jason Coleman is head of the Library User Services Department and associate professor at Kansas State University Libraries.

    Laura Bonella is academic services librarian and associate professor at Kansas State University Libraries

    Adam Wathen is the associate director for system-wide services at Johnson County Library in Overland Park, KS.

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