From the New York Times bestselling author of The Power of Habit, an investigation of what makes conversations work, and how we can all learn to be supercommunicators at work and in our livesThe right conversation, at the right moment, can change everything.We all know people who seem capable of connecting with anyone. They are the ones we turn to for advice, who ask the best questions—but who are also able to hear what goes unsaid, what we are really trying to say.Why are these people so good at connecting? And what can they tell us about how communication works?Supercommunicators, Charles Duhigg argues, understand—some by intuition, some by hard-won experience—that there is a science to how human beings connect. They understand that every time we speak to someone, we’re actually engaging in one of three conversations: What is this really about? How do we feel? And, Who are we? They know the importance of identifying what kind of conversation we’re having, and then matching it, so tha
A brand-new Baby-sitters Club graphic novel adapted by Eisner-nominated artist Chan Chau!Jessi recently moved to Stoneybrook and is one of the newest members of The Baby-sitters Club. She's getting ready to start regularly sitting for the BSC's newest charge, Matt Braddock. Matt has been Deaf since birth and uses sign language to communicate, so Jessi has to use it, too. It's a secret language!Soon all the neighborhood kids want to learn how to sign, which keeps the BSC busy. Jessi's the busiest of all -- she's preparing for her dance school's big show, plus working on another secret, just for Matt. Will Jessi be able to keep the secret and pull off her special event?
Great selling is invisible. Influence occurs at a level just below the buyer’s awareness. That’s important because today’s buyer is savvy and all too familiar with traditional selling techniques. Howe
