CONFLICT RESOLUTION FOR MANAGERS AND LEADERS -- THE CDR ASSOCIATES TRAINING PACKAGE：PARTICIPANTS WORKBOOK

CDR Associates’ training programs have been recognized throughout the world for their high-quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders offers you a proven program that will help you learn the key concepts and skills in conflict management, negotiation, and dispute resolution. The Participant’s Workbook is designed to make you a better leader and manager by equipping you to address conflict with confidence.

 

Conflict Resolution for Managers and Leaders is filled with information and interactive exercises to help you develop practical skills in a fun and engaging manner. This workbook contains the information you need to participate in the CDR training program. Although the comprehensive program consists of eight modules, your trainer may customize the session by using select modules.

CDR Associates is an internationally known consulting firm that provides mediation, collaborative decision making, public participation, conflict management, and customized training services. Founded in 1978, CDR Associates intervenes as a neutral third party and builds capacity within agencies, businesses, and organizations to address labor-management relations, resolve interpersonal and team disputes, and design disputeresolution systems. CDR Associates also works with its public and private sector clients to enhance their ability to manage external conflicts and form collaborative relationships with other organizations, stakeholders, and members of the public.

CDR Associates is best known for its hallmark training programs. Throughout its nearly thirty-year history, CDR Associates has trained thousands of individuals in negotiation, facilitation, mediation, public involvement, and conflict management skills. CDR Associates’ training programs Leadership Dynamics, Effective Negotiation, Extreme Facilitation, The Mediation Process, Mediating Workplace Disputes, Conflict Resolution for Managers and Leaders, Public Policy Clashes, and Crisis Management have enabled organizational leaders, agency policymakers, managers, lawyers, judges, and other professionals to effectively manage differences and resolve conflicts in their workplaces, communities, and homes.

CDR Associates is recognized as a leader in the collaborative decision-making and conflict-resolution field. Its interventions and training programs have had far-reaching influence on individuals and institutions in the United States and over sixty countries around the world. CDR clients have included AT&T, Levi Strauss, Pitney Bowes, Sprint, the U.S. Federal Reserve, the U.S. Army Corps of Engineers, the U.S. Department of the Interior Bureau of Reclamation, the U.S. Environmental Protection Agency, the U.S. Department of Transportation Federal Highway Administration, the World Bank, the International Finance Corporation, the United Nations, the Organization of American States, the U.S. Agency for International Development, and the Asia Foundation.

ABOUT CDR ASSOCIATES.

INTRODUCTION.

The Nature of Conflict.

CDR’s Approach to Conflict and Collaboration.

CDR’s Approach to Training.

Overview of the Modules.

A Lifelong Journey.

MODULE 1. Dynamics of Competition and Cooperation.

MODULE 2. Causes and Dynamics of Conflict.

MODULE 3. Interest-Based Negotiation and Problem Solving.

MODULE 4. Communication Skills I: Effective Listening.

MODULE 5. Communication Skills II: Framing and Reframing.

MODULE 6. Raising Conflict Productively.

MODULE 7. Structural Conflict in Organizations.

MODULE 8. Facilitative Leadership.