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Phillips, a speech and language therapist, offers a practical guide and text on assertive communication for clinicians and managers in healthcare and other helping professions. While the book is for both men and women, a special chapter is devoted to women and assertiveness. It offers advice on dealing with criticism, making and refusing requests, and preventing and resolving conflict, and provides guidelines for dealing with common challenges in healthcare and social care settings, such as setting boundaries and breaking bad news. The final two chapters help readers develop their own personal development plan and set goals to support change. The accessible layout features checklists and summary charts. The book is distributed in the US by Martin P. Hill Consulting. Annotation c2013 Book News, Inc., Portland, OR (booknews.com)
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