Making the Case for Change ─ Using Effective Business Cases to Minimize Project and Innovation Failures
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商品簡介
Value propositions are potential answers to each business performance issue. They are the going in assumptions about future research results. If uniquely proven true, the potential answers become conclusions that should fully address each issue. This book identifies key opportunities to provide value for the organization. It focuses analysis on necessary data collection efforts and provides direction and motivation for the improvement process. It details a method for continuous review of the improvement process and encourages timeliness through digital-setting and milestones.
作者簡介
Chris Voehl is the president of Seven Sigma Tools in Tallahassee, Florida, a company focused on accelerating client performance, customer satisfaction, systems deployment, project management, business development, process optimization, and continuous improvement services.
Voehl has over 20 years of technical, consulting, and executive management experience spanning multiple disciplines in a variety of industries, specializing in process optimization and client value delivery for business services, human capital consulting firms, and nonprofits, while helping service industry and healthcare organizations adapt the methodologies of TQM, ISO 9001, and Lean Six Sigma.
Throughout 2012 and 2013, Voehl focused on government sector quality improvement initiatives in Jamaica and the United States, while also leading global call center transformation initiatives internationally, providing clients with detailed assessments of strategy/vision alignment, call center quality, organizational alignment, customer satisfaction, process optimization, and technology utilization. The successful telecom projects are projected to yield upwards of $500 million in revenue based on implementation of new technology, process optimization, and recruitment process outsourcing.
Voehl managed the development of the Lean Six Sigma executive education curriculum for Nova Southeastern University (NSU), Fort Lauderdale, Florida. Serving as a course instructor and mentor at NSU and the University of Central Florida, hundreds of White Belts, Yellow Belts, Green Belts, and Black Belts have been certified since 2009.
Voehl has been an American Society for Quality (ASQ) member since 1995, is a certified Lean Six Sigma Master Black Belt, and is the author of several articles and publications on quality, technology, and business analysis.
H. James Harrington, PhD, is CEO of Harrington Institute, Inc., in Los Gatos, California. In the book, Tech Trending, Dr. Harrington was referred to as "the quintessential tech trender." The New York Times referred to him as having a "… knack for synthesis and an open mind about packaging his knowledge and experience in new ways—characteristics that may matter more as prerequisites for new economy success than technical wizardry. …" The author, Tom Peters, stated, "I fervently hope that Harrington’s readers will not only benefit from the thoroughness of his effort, but will also ‘smell’ the fundamental nature of the challenge for change that he mounts." President Bill Clinton appointed Dr. Harrington to serve as an Ambassador of Good Will. It has been said about him: "He writes the books that other consultants use."
The Harrington Institute was featured on a half-hour TV program, Heartbeat of America, which focuses on outstanding small businesses that make America strong. The host, William Shatner, stated: "You (Dr. Harrington) manage an entrepreneurial company that moves America forward. You are obviously successful."
Present Responsibilities
Dr. Harrington serves as the chairman of the board for a number of businesses, and is recognized as one of the world leaders in applying performance improvement methodologies to business processes. He has an excellent record of coming into an organization, working as its CEO or COO, which results in a major improvement in its financial and quality performance.
Previous Experience
In February 2002, Dr. Harrington retired as the COO of Systemcorp A.L.G., the leading supplier of knowledge management and project management software solutions when Systemcorp was purchased by IBM. Prior to this, he served as a principal and one of the leaders in the Process Innovation Group at Ernst & Young; he retired from Ernst & Young when it was purchased by Cap Gemini. He joined Ernst & Young when it purchased Harrington, Hurd, & Rieker, a consulting firm that Dr. Harrington
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