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《職場英語》是為大學在校生編寫的實用性英語教材，旨在幫助學生在用英語交流的不同職場中建立信心，啟發和創造環境，通過口語表達和討論設定話題，接觸到較正式的、用于各種職場的實用英語。本教材應用面廣、實用性強，符合教育部大學英語教學改革工作所確定的加強實用性英語教學，全面提高大學生英語應用能力的教改方向。 本教材由10個單元組成，內容涉及信函寫作、商務會議、談判、求職面試等與職場英語相關的各個方面。各單元均由情景對話、背景知識和實踐練習這三部分構成。實踐練習包括口語練習和書面練習，力求將課堂知識應用到實際，成為本教材改進增強的重點之一，也不失為其亮點之一。
作者簡介
劉洪嬌（1984-），碩士研究生，現任沈陽大學外國語學院講師，研究方向為外國語言學及應用語言學，以及跨文化交際。主持、參與多項省級課題，出版專著一部。
名人/編輯推薦
《職場英語》是為大學在校生編寫的實用性英語教材。它旨在能幫助學生在用英語交流的不同職場中建立信心，啟發和創造環境，通過口語表達和討論給定話題，使學生接觸到較正式的、用于各種工作場合的實用英語。本教材應用面廣、實用性強，符合教育部大學英語教學改革工作所確定的加強實用性英語教學，全面提高大學生英語應用能力的教改方向。
目次
Contents001 Unit1 JobInterviewsUsefulWordsandExpressions/002SectionA Preparation/003TextA HowtoPrepareforaJobInterview/003TextB Don’tGiveAnswers,TellStories/004SectionB PossibleProblems/007TextA AreYouOver-PreparingforYourInterview/007TextB TopicstoAvoidforJobInterviews/009SectionC AboutSalary/011TextA SalaryNegotiation/012TextB WhenandHowtoDiscloseYourSalaryRequirements/013SectionD InterviewTaboos/015TextA TenThingsNottoSayinaJobInterview/015TextB PleaseDon’tDoTheseEightThingsinanInterview/017023 Unit2 BusinessEtiquetteUsefulWordsandExpressions/024SectionA TelephoneEtiquette/025TextA BusinessTelephoneEtiquette/025TextB TipsforGreatBusinessPhoneCallEtiquette/026SectionB ReceptionEtiquette/029TextA HowtoReceiveVisitorsandBehavewithTheminYourOffice/029TextB HowtoBehaveasaVisitororaGuest/031SectionC MeetingEtiquette/033TextA MeetingEtiquette/033TextB BusinessMeetings/035SectionD TableManners/037TextA BusinessLunchEtiquetteinChina/038TextB MindYourTableManners/039045 Unit3 PersonalLettersUsefulWordsandExpressions/046SectionA JobHunting/047TextA StrategiesandTechniquesforJobSearchSuccess/047TextB HowtoWriteanApplicationLetter/049SectionB Remendation/051TextA HowtoMakeaRemendationRequest/051TextB RemendationforEmployment/053SectionC Resumes/056TextA Resumes/056TextB FunctionalResume/058SectionD LeaveandNotification/061TextA HowtoWriteaLeaveofAbsenceLetter/061TextB Notice/062068 Unit4 BusinessLetterUsefulWordsandExpressions/069SectionA Invitation/070TextA BusinessInvitationLetter/070TextB FriendlyInvitationLetter/071SectionB Certification/073TextA HowtoWriteaCertificationLetter/073TextB TheCertificationLettersforEmployee/075SectionC Complaint/077TextA HowtoWriteaComplaintLetter/077TextB HowtoRespondtoaComplaintLetter/078SectionD Introduction/080TextA BusinessIntroductionLetter/081TextB HowtoWriteaSelfIntroductionLetter/082088 Unit5 BusinessNegotiationUsefulWordsandExpressions/089SectionA Preparation/090TextA HowtoPlanaNegotiationMeeting/090TextB SevenStrategiesThatBoostNegotiationSuccess/091SectionB StrategiesandSkills/093TextA WhatIsWin-WinNegotiation?/094TextB TheArtofNegotiating/096SectionC ClosingtheDeal/098TextA HowtoSuccessfullyCloseaNegotiation/098TextB FiveTipsforClosingtheDealinBusinessNegotiations/100SectionD DealingwithThreats/103TextA FiveWaystoDealwithThreatsduringaNegotiation/103TextB HowtoGetToughinYourNextNegotiation/104110 Unit6 ProductionandMarketingUsefulWordsandExpressions/111SectionA Introduction/112TextA HowtoWriteProductInstructionsthatReallyWork/112TextB HowtoDesignaReadableUserManual/114SectionB ProductDevelopment/117TextA TheSecrettoSuccessfulProductDesignIsSimplicity/117TextB ThreeWaystoUseSocialMediaforProductResearchandDevelopment/119SectionC ServiceConcept/121TextA ServicesMarketing—MomentofTruth/122TextB Customer’sExpectationsandDelight/123SectionD MarketStructure/125TextA TheSevenPsofMarketing/126TextB MarketStructures/127133 Unit7 BusinessCommunicationUsefulWordsandExpressions/134SectionA OnBusiness/135TextA HowtoPrepareforaBusinessTrip/135TextB HowtoGetOrganizedforaBusinessTrip/137SectionB CommunicationwithCustomers/139TextA HowtoCommunicateMoreEffectivelywithCustomers/139TextB SimpleWaystoImproveYourCommunicationwithClients/142SectionC CommunicationwithEmployees/144TextA HowtoCommunicateEffectivelywithEmployees/145TextB BetterCommunicatewithRemoteStartupEmployees/147SectionD Communicatewith/149TextA HowtoCommunicatewithYourBoss/150TextB HowtoImproveCommunicationwithYourBoss/151158 Unit8 PersonnelMatterUsefulWordsandExpressions/159SectionA BenefitsofCompany/160TextA EmployeeBenefitsQuestionstoAsk/160TextB BenefitsofWorkingforSmallCompanies/162SectionB TaxIssues/164TextA Tax-FreeBenefitsforEmployeesintheUS/164TextB TaxIssues/166SectionC Promotion/168TextA ShouldYouAcceptaPromotionWithoutaRaise/169TextB KnowYourselfWhentoGetaPromotion/171SectionD Resignation/173TextA TellYourEmployerYouNeedChange/173TextB ReadytoQuitYourJob/175181 Unit9 ExternalCorrespondenceUsefulWordsandExpressions/182SectionA ContactingbyE-mail/183TextA TheUseofE-mailinBusinessCommunication/183TextB EffectiveE-mailCommunication/185SectionB ContactingbyFax/187TextA UsesofFaxesinBusiness/187TextB HowtoFaxovertheInter/189SectionC CustomerRelationship/191TextA TheSecretofBetterCommunicationwithYourCustomers/191TextB EffectiveCommunicationinCustomerService/193SectionD Dealingwith/195TextA CustomerComplaintsOnline/195TextB DifficultCustomers/197204 Unit10 BusinessTrainingUsefulWordsandExpressions/205SectionA StaffDevelopment/206TextA TrainingStaff/206TextB TrainingCanMakeaDifference/208SectionB AssessingTraining/210TextA AssessingStaffTrainingNeeds/211TextB AssessmenttoTrainingGoals/212SectionC TeamBuilding/215TextA TeamBuildingintheWorkplace/215TextB TeamWorkandTeamBuildingEssentials/216SectionD Corporate/219TextA WhatMakesUpYourCompanyCulture?/219TextB ExamplesofCorporateCulture/220226 Keys
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