Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 Informs International Conference on Service Science

Chapter 1. Cleaning and Processing on the Electric Vehicle Telematics Data.- Chapter 2. Performance Analysis of a Security-Check System with Four Types of Inspection Channels for High-Speed Rail Stations in China.- Chapter 3. LSTM-Based Neural Network Model for Semantic Search.- Chapter 4. Research on the Evaluation of Electric Power Companies' Safety Capabilities based on Grey Fixed Weight Clustering.- Chapter 5. Analysis of crude oil price fluctuation and transition characteristics at different time scales based on complex networks.- Chapter 6. Understanding of Servicification Trends in China through Analysis of Inter-Industry Network Structure.- Chapter 7. Machine Learning Methods for Revenue Prediction in Google Merchandise Store.- Chapter 8. Predicting Metropolitan Crime Rates Using Machine Learning Techniques.- Chapter 9. Optimizing Ensemble Weights for Machine Learning Models: A Case Study for Housing Price Prediction.- Chapter 10. How do pricing power and service strategy affect the decisions of a dual-channel supply chain?- 11. Designing Value Co-creation for a Free-Floating E-Bike Sharing System.- Chapter 12. Research on Electricity Falling Accident Based on Improved Bode Accident Causation Model.- Chapter 13. Crop Yield Prediction Using Deep Neural Networks.- Chapter 14. Cloud-based Life Sciences Manufacturing System: Integrated Experiment Management and Data Analysis via Amazon Web Services.- Chapter 15. Matching Anonymized Individuals with Errors for Service Systems.- Chapter 16. Developing a Production Structure Model using Service-Dominant Logic - A hypergraph-based Modeling Approach.- Chapter 17. Airworthiness Evaluation Model Based on Fuzzy Neural Network.- Chapter 18. Two-Level Trip Selection and Price Incentive Scheduling in Electric Vehicle Sharing System.- Chapter 19. Research on the Method of Identifying Opinion Leaders Based on Online Word-of-Mouth.- Chapter 20. People Analytics in Practice: Connecting Employee, Customer and Operational Data to Create Evidence-Based Decision Making.- Chapter 21. Multiple-Disease Risk Predictive Modeling based on Directed Disease Networks.- Chapter 22. Service Performance Tests on the Mobile Edge Computing Platform: Challenges and Opportunities.- Chapter 23. Study on an Argumentation-Based Negotiation in Human-Computer Negotiation Service.- Chapter 24. On the Uncertain Accuracy of Seller-Provided Information in the Presence of Online Reviews.- Chapter 25. Route planning for vehicles with UAVs based on set covering.- Chapter 26. Frequency-based Contour Selection of Grey Wave Forecasting Model and its Application in Shanghai Stock Market.- Chapter 27. Research on Information Dissemination Model in WeChat-based Brand Community.- Chapter 28. Structure Evolvement and Equilibrium Analysis of International Credit Rating Market.- Chapter 29. Teaching a Man to Fish: Teaching Cases of Business Analytics.- Chapter 30. The study of fresh products supplier's comprehensive evaluation based on Balanced Scorecard.- Chapter 31. Maintenance Architecture Optimization of A Distributed CubeSat Network Based on Parametric Model.- Chapter 32. Study on the Control Measures of MDRO Transmission in ICU Based on Markov Process.- Chapter 33. What makes a helpful online review for healthcare services? An empirical analysis of Haodaifu website.- Chapter 34. Analyzing WeChat Diffusion Cascade: Pattern Discovery and Prediction.- Chapter 35. Study on the Relationship between the Logistics Industry and Macroeconomic Factors in China Based on the Grey Incidence.