Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 1
FUR-eaky! Stink and his friends are off on a hairy new mission: finding homes for 101 rescued guinea pigs aboard the Squeals on Wheels Express.When three guinea pigs from the local pet shop make a gre
Count down to Christmas with all your Disney and Pixar friends!Celebrate 100 years of Disney with this wonderful advent calendar packed full of adventures from the world of Disney and Pixar. With 24 books included, you can unwrap a new magical tale every day in the run-up to Christmas!This makes a great alternative to a chocolate advent calendar, and can be used again and again for years to come!Some of the stories you can enjoy this December are:- 101 Dalmatians: The Puppies' First Christmas- Huey, Dewey & Louie's Christmas Wish- Monsters, Inc.: Christmas Laughs- Winnie the Pooh: The Sweetest Christmas- And many, many more!
Step-by-step, illustrated instructions show children how to create projects out of everyday household items to illustrate basic scientific concepts, including how sound waves work, how a camera takes
Rich treasury of verse from the 19th and 20th centuries, selected for popularity and literary quality, includes Poe's "The Raven," Whitman's "I Hear America Singing," as well as poems by Robert Frost,
Training dynamite!Training mastermind Arthur VanGundy, author of the best-selling Brain Boosters for Business Advantage, has assembled 101 original games and activities guaranteed to satisfy almost ev
In 101 Great R?sum?s, you will find the r?sum? format that will work wonders for you, one that can showcase your unique background, situation and career goals and help you land your dream job. It fea
Make science fun with 101 amazing step-by-step science experiments for kids that are safe and easy to do at home Be the next Albert Einstein with these cool science experiments for kids and discover h
One of the last great names in the Japanese ukiyo-e style, Kuniyoshi was an undisputed master of the warrior woodblock print ? and these 18th-century illustrations represent the pinnacle of his craft.
101 Great Philosophers is a concise and accessible guide to 101 of the greatest minds that contributed to the legacy of western philosophy. From the ancient Greeks to present-day thinkers, Madsen Pir
A lecturer and TV commentator on economics and political philosophy based in Cambridge, England, Pirie offers a new take on philosophy 101 by summarizing in little over a page the ideas of thinkers he
Whether you're looking for science project ideas for the science fair or you just want fun science experiments to do with your child to encourage learning at home, 101 Great Science Experiments is a f
REMODELERS, CUSTOM HOME BUILDERS, DO-IT-YOURSELFERS... Save time and money. Add value and creativity. With these practical building ideas, you can design a more attractive, functional home, while avoi
