模擬導遊實務英語教程（簡體書）

《模擬導游實務英語教程》是高等學校旅遊管理專業課程教材。《模擬導游實務英語教程》共分十五個單元，分別是合格導游員、車上沿途導游、酒店住宿、旅遊計劃、帶團技巧、解說與游客體驗、導游過程中的非語言信息、建立良好工作關係、與旅遊者溝通、導游解說詞設計、導游詞解說藝術、中國佛教及佛教寺廟、中國烹飪與茶文化、應對突發事件、送團等。
《模擬導游實務英語教程》適用于高等學校旅遊管理相關專業學生使用，也可供高等職業院校學生參考使用，還可供在職人員作為工作參考用書。
《模擬導游實務英語教程》還特別配套了免費的光盤版教學支持資源(教學課件)，具體索取方式詳見《模擬導游實務英語教程》倒數第二頁：教學支持說明。

Unit 1 A Quallfled Tour Guide
Text A What Is a Tour Guide？
Text B Meeting Visitors
Broaden Your Horizon Chinese Names
Key Words and Concepts
Exercises
Role-play

Unit 2 A BusTour Guiding
Text A Conducting a Bus Tour Guiding
Text B Welcome to China
Broaden Your Horizon National Flag of the People's Republic of China
Key Words and Concepts
Exercises
Role-play
Unit 3 Hotel Accommodations
Text A Check-in at a Hotel
Text B Check-out at a Hotel
Broaden Your Horizon China's Hotel Rating System
Key Words and Concepts
Exercises
Role-play

Unit 4 Tour Planning
Text A Making Tour Plans
Text B Itinerary Discussion
Broaden Your Horizon The Eiffel Tower
Key Words and Concepts
Exercises
Role-play

Unit 5 The Art of Managing a Tour
Text A Leadership Skills
Text B City Tour of Xi'an
Broaden Your Horizon Niagara Falls
Key Words and Concepts
Exercises
Case Discussion Illegal Commissions or Better Job Allowances？
Tour Commentary Re-creation Lhasa

Unit 6 Interpretation and Visitor Experience
Text A Principles of Interpretation
Text B Family Planning in China
Broaden Your Horizon Bronzes
Key Words and Concepts
Exercises
Case Discussion Tourism——Price or Benefit？
Tour Commentary Re-creation Guilin and the Lijiang River

Unit 7 Nonverbal Messages In Tour Guiding
Text A Appearance, Personality and Attitude
Text B Chinese Women Yesterday and Today
Broaden Your Horizon The Colosseum in Rome
Key Words and Concepts
Exercises
Case Discussion An Unpopular Tour Guide
Tour Commentary Re-creation Shanghai

Unit 8 Establishing a Good Working Relationship
Text A A Good Working Relationship Makes a Tour
Text B Features of Chinese Ancient Tombs
Broaden Your Horizon Knight, Samurai and Armor
Key Words and Concepts
Exercises
Case Discussion Help or Trap？
Tour Commentary Re-creation The Temple of Heaven in Beijing

Unit 9 Communicating wlth Visitors
Text A Your Customer Is Always Right
Text B Handling Complaints
Broaden Your Horizon Pinyin （Phonetic Notation of ChineseCharacters）
Key Words and Concepts
Exercises
Case Discussion A Letter of Complaint
Tour Commentary Re-creation The Stone Forest in Lunan County

Unit 10 Designing Tour Commentaries
Unit 11 The Art of Commentary Delivery
Unit 12 Buddhism and Buddhist Temples in China
Unit 13 Chinese Cuisine and Tea Culture
Unit 14 Dealing with Emergencies
Unit 15 Farewell
References