Reorganize for Resilience ─ Putting Customers at the Center of Your Business
- ISBN13:9781422117217
- 出版社:Harvard Business School Pr
- 作者:Ranjay Gulati
- 裝訂/頁數:精裝/270頁
- 規格:23.5cm*16.5cm*3.2cm (高/寬/厚)
- 出版日:2010/01/04
商品簡介
Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience:
·Coordination: Connect, eradicate, or restructure silos to enable swift responses.
·Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions.
·Clout: Redistribute power to "bridge builders" and customer champions.
·Capability: Develop employees' skills at tackling changing customer needs.
·Connection: Blend partners' offerings with yours to provide unique customer solutions.
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