Operations Management: A Modern Approach

Business operations are those ongoing and recurring activities involved in the running of a business that deal with the production of goods and services. It involves the responsibility of ensuring efficient and effective methods and processes. This book looks at a selection of important business management techniques from a variety of countries and types of businesses. It discusses interorganizational information systems development, organizational performance management, activity-based cost systems, financial decision-making processes, teleworking (or telecommuting), customer-focused process improvement, the communicative nature of innovation processes and the impact of this on innovation management, a model of ebusiness systems that allows for emergent factors, and much more.

Rae Simons is a successful business manager in Binghamton, New York, who is well acquainted with the demands and details of management. With degrees earned in both psychology and education (from the State University of New York), she brings practical and wide-ranging insights to the field of business management. She has written extensively for numerous publications on business and other topics, including publishers such as Barbour Books, Greenwood, and Facts on File.