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魅麗。花火原創小說66折起
What Great Service Leaders Know and Do ― Creating Breakthroughs in Service Firms
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What Great Service Leaders Know and Do ― Creating Breakthroughs in Service Firms

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優惠價:791106
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The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity. The authors begin by reviewing their own foundational work, testing the durability of concepts they've helped develop, such as customer and employee value equations and the service profit chain. Then they move on to look at every aspect of optimal service leadership: the use - and misuse - of technology in delivering top-level service; and practices that can transform loyal customers into 'owners' who will help you develop new services, refine existing ones, and recommend your company so enthusiastically they essentially become marketers. The book concludes with a look at the challenges and trends that will shape service leadership in years to come.

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優惠價:79 1106
無庫存,下單後進貨
(到貨天數約30-45天)

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