滿額折
酒店服務英語口語快速突破（簡體書）
- ISBN13：9787517077473
- 出版社：中國水利水電出版社(水利電力出版社)
- 作者：周琪棋
- 裝訂／頁數：平裝／368頁
- 規格：21cm*14.5cm (高/寬)
- 版次：1版
- 出版日：2019/07/20
相關商品
商品簡介
作者簡介
目次
商品簡介
本書包含了酒店服務行業中常用的英語口語話題，包括酒店住宿、前臺服務、客房服務、餐飲服務、商務中心等內容。每個單元都從全景詞匯展開，後續全景高頻句、實景會話和小貼士。相信無論您是從事酒店服務工作的專業人士，還是出門在外的商旅人士，都能從中快速尋找到您需要的內容。
本書附專業外教錄音，讀者可掃描封面前勒口二維碼或登錄www.wsbookshow.com免費下載。
本書附專業外教錄音，讀者可掃描封面前勒口二維碼或登錄www.wsbookshow.com免費下載。
作者簡介
周琪棋，女，1980.10，廣州科技貿易職業學院講師，武漢大學碩士，主要研究方向：旅遊英語。近年來主要講授英語視聽說、酒店英語、城市軌道英語、中國客源國概況等課程；以第一作者在《宿州教育學院學報》《湖北函授大學學報》《海外英語》《蘭州教育學院學報》期刊上發表論文4餘篇；以第一作者編寫教材《城市軌道交通專業英語》，獲得廣東省信息化教學大賽課堂教學大賽二等獎；主持完成市級項目1項；參與省部級課題多項；參與完成橫向課題多項；參編教材多部。
目次
序
Chapter 01 酒店住宿............................... 001
Unit 1 預訂前諮詢 ····················· 002
Unit 2 預訂房間 ························ 008
Unit 3 登記入住 ························ 013
Unit 4 客房介紹 ························ 019
Unit 5 延長住宿 ························ 025
Unit 6 調換房間 ························ 031
Unit 7 保留房間 ························ 036
Unit 8 加床服務 ························ 041
Chapter 02 前臺服務............................... 046
Unit 1 搬運行李 ························ 047
Unit 2 接機服務 ························ 052
Unit 3 寄存服務 ························ 058
Unit 4 轉接留言 ························ 064
Unit 5 有客來訪 ························ 069
Unit 6 房卡遺失 ························ 074
Unit 7 叫車送客 ························ 079
Unit 8 離店退房 ························ 085
Unit 9 付款問題 ························ 091
Chapter 03 客房服務............................... 096
Unit 1 客房用品 ························ 097
Unit 2 叫醒服務 ························ 102
Unit 3 無線網絡 ························ 108
Unit 4 使用電腦 ························ 113
Unit 5 清掃客房 ························ 119
Unit 6 洗衣服務 ························ 124
Unit 7 修補送還 ························ 130
Unit 8 客房維修 ························ 135
Unit 9 處理客房投訴 ·················· 141
Chapter 04 餐飲服務............................... 147
Unit 1 客房送餐 ························ 148
Unit 2 預約餐廳 ························ 154
Unit 3 點餐服務 ························ 160
Unit 4 餐廳用餐 ························ 166
Unit 5 上菜服務 ························ 172
Unit 6 用餐感受 ························ 178
Unit 7 用餐環境 ························ 183
Unit 8 快餐 ······························ 189
Unit 9 問詢餐廳 ························ 195
Unit 10 處理餐廳投訴 ·················
200
Chapter 05 商務中心............................... 205
Unit 1 兌換貨幣 ························ 206
Unit 2 宴會服務 ························ 212
Unit 3 會議服務 ························ 218
Unit 4 票務服務 ························ 224
Unit 5 印製名片 ························ 229
Unit 6 打印複印 ························ 234
Unit 7 傳真服務 ························ 240
Unit 8 郵寄服務 ························ 246
Unit 9 翻譯服務 ························ 252
Chapter 06 休閒購物............................... 258
Unit 1 健身房 ··························· 259
Unit 2 游泳池 ··························· 265
Unit 3 美容美髮 ························ 270
Unit 4 桑拿按摩 ························ 277
Unit 5 棋牌室 ··························· 284
Unit 6 買衣服 ··························· 290
Unit 7 買化妝品 ························ 296
Unit 8 珠寶首飾 ························ 303
Unit 9 選購煙酒 ························ 309
Unit 10 選購紀念品 ····················
314
Chapter 07 其他服務............................... 320
Unit 1 醫療服務 ························ 321
Unit 2 照顧孩子 ························ 327
Unit 3 失物招領 ························ 333
Unit 4 旅遊問詢 ························ 338
Unit 5 賠償損失 ························ 344
Unit 6 禁止吸煙 ························ 349
Unit 7 處理突發事故 ·················· 354
Chapter 01 酒店住宿............................... 001
Unit 1 預訂前諮詢 ····················· 002
Unit 2 預訂房間 ························ 008
Unit 3 登記入住 ························ 013
Unit 4 客房介紹 ························ 019
Unit 5 延長住宿 ························ 025
Unit 6 調換房間 ························ 031
Unit 7 保留房間 ························ 036
Unit 8 加床服務 ························ 041
Chapter 02 前臺服務............................... 046
Unit 1 搬運行李 ························ 047
Unit 2 接機服務 ························ 052
Unit 3 寄存服務 ························ 058
Unit 4 轉接留言 ························ 064
Unit 5 有客來訪 ························ 069
Unit 6 房卡遺失 ························ 074
Unit 7 叫車送客 ························ 079
Unit 8 離店退房 ························ 085
Unit 9 付款問題 ························ 091
Chapter 03 客房服務............................... 096
Unit 1 客房用品 ························ 097
Unit 2 叫醒服務 ························ 102
Unit 3 無線網絡 ························ 108
Unit 4 使用電腦 ························ 113
Unit 5 清掃客房 ························ 119
Unit 6 洗衣服務 ························ 124
Unit 7 修補送還 ························ 130
Unit 8 客房維修 ························ 135
Unit 9 處理客房投訴 ·················· 141
Chapter 04 餐飲服務............................... 147
Unit 1 客房送餐 ························ 148
Unit 2 預約餐廳 ························ 154
Unit 3 點餐服務 ························ 160
Unit 4 餐廳用餐 ························ 166
Unit 5 上菜服務 ························ 172
Unit 6 用餐感受 ························ 178
Unit 7 用餐環境 ························ 183
Unit 8 快餐 ······························ 189
Unit 9 問詢餐廳 ························ 195
Unit 10 處理餐廳投訴 ·················
200
Chapter 05 商務中心............................... 205
Unit 1 兌換貨幣 ························ 206
Unit 2 宴會服務 ························ 212
Unit 3 會議服務 ························ 218
Unit 4 票務服務 ························ 224
Unit 5 印製名片 ························ 229
Unit 6 打印複印 ························ 234
Unit 7 傳真服務 ························ 240
Unit 8 郵寄服務 ························ 246
Unit 9 翻譯服務 ························ 252
Chapter 06 休閒購物............................... 258
Unit 1 健身房 ··························· 259
Unit 2 游泳池 ··························· 265
Unit 3 美容美髮 ························ 270
Unit 4 桑拿按摩 ························ 277
Unit 5 棋牌室 ··························· 284
Unit 6 買衣服 ··························· 290
Unit 7 買化妝品 ························ 296
Unit 8 珠寶首飾 ························ 303
Unit 9 選購煙酒 ························ 309
Unit 10 選購紀念品 ····················
314
Chapter 07 其他服務............................... 320
Unit 1 醫療服務 ························ 321
Unit 2 照顧孩子 ························ 327
Unit 3 失物招領 ························ 333
Unit 4 旅遊問詢 ························ 338
Unit 5 賠償損失 ························ 344
Unit 6 禁止吸煙 ························ 349
Unit 7 處理突發事故 ·················· 354
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