民航空乘英語實用口語教程（簡體書）

《民航空乘英語實用口語教程》以培養學生空乘服務英語口語職業應用能力為核心，依據教育部高職高專的教學要求及國家相關行業職業規範的知識技能要求，按職業崗位能力需要的原則編寫的，整個學習過程以企業典型案例為載體，突出訓練學生的綜合崗位職業能力。
教材內容包括航前、登機、起飛前地面服務、安全檢查、細微服務、餐飲服務、國際航班、特殊情況、緊急情況、著陸前後等共10個項目28個任務。同時，每個工作任務由課前問題、行業情景會話、高頻詞匯、實用句式、服務技巧與知識拓展等內容構成，涉及民航英語、客艙設備操作、客艙服務與服務禮儀、客艙安全與管理等多方面行業知識等內容。
本書可作為高職高專、中等專業學校等相關院校空中乘務專業的教學用書，也可作為成人高等教育的同類專業教材，以及作為民航服務人員的參考書及企業培訓用書。

《民航空乘英語實用口語教程》主編李屹然，南京旅遊職業學院空乘專業教師，曾任中國國際航空股份有限公司飛行乘務員，中國航協航空乘務教員，具備國家教育部全國高職高專空乘專業“雙師”資質，長期從事民航空乘及專業英語教學等工作。教材編寫側重營造實際工作場景，且在教材編寫的每一個階段都充分考慮到了空乘專業學習者自身語言學習需求及未來的工作需要。

Project 1 Preparations before Flights 航前準備 001Task 1 Briefing 航前準備會 001Ⅰ. Warm-up Questions 001Ⅱ. Dialogue 001Ⅲ. Popular Words and Phrases 008Ⅳ. Practical Expressions 008Ⅴ. Tips 009Ⅵ. Supplementary Reading 009Ⅶ. Exercises 010Task 2 Special Inspection before Boarding 航班特殊檢查 012Ⅰ. Warm-up Questions 012Ⅱ. Dialogue 012Ⅲ. Popular Words and Phrases 014Ⅳ. Practical Expressions 015Ⅴ. Tips 016Ⅵ. Supplementary Reading 016Ⅶ. Exercises 017Project 2 Boarding 登機 018Task 3 Greeting Passengers 問候旅客 018Ⅰ. Warm-up Questions 018Ⅱ. Dialogue 018Ⅲ. Popular Words and Phrases 020Ⅳ. Practical Expressions 021Ⅴ. Tips 022Ⅵ. Supplementary Reading 022Ⅶ. Exercises 024Task 4 Baggage Arrangement 安放行李 024Ⅰ. Warm-up Questions 024Ⅱ. Dialogue 024Ⅲ. Popular Words and Phrases 028Ⅳ. Practical Expressions 029Ⅴ. Tips 030Ⅵ. Supplementary Reading 030Ⅶ. Exercises 031Task 5 Seating Assistance 協助入座 032Ⅰ. Warm-up Questions 032Ⅱ. Dialogue 032Ⅲ. Popular Words and Phrases 038Ⅳ. Practical Expressions 038Ⅴ. Tips 040Ⅵ. Supplementary Reading 040Ⅶ. Exercises 041Project 3 Ground Service before Take-off 起飛前地面服務 043Task 6 On-board Amusements 機上娛樂 043Ⅰ. Warm-up Questions 043Ⅱ. Dialogue 043Ⅲ. Popular Words and Phrases 048Ⅳ. Practical Expressions 050Ⅴ. Tips 051Ⅵ. Supplementary Reading 051Ⅶ. Exercises 054Task 7 CIP/ VIP/First-Class and Business-Class Service 重要商務旅客/要客/頭等艙和商務艙服務 055Ⅰ. Warm-up Questions 055Ⅱ. Dialogue 055Ⅲ. Popular Words and Phrases 060Ⅳ. Practical Expressions 062Ⅴ. Tips 064Ⅵ. Supplementary Reading 065Ⅶ . Exercises 065Task 8 Special Passengers 特殊旅客 066Ⅰ. Warm-up Questions 066Ⅱ. Dialogue 066Ⅲ. Popular Words and Phrases 073Ⅳ. Practical Expressions 074Ⅴ. Tips 075Ⅵ. Supplementary Reading 077Ⅶ. Exercises 078Project 4 Safety Check 安全檢查 080Task 9 Special Cases 特殊情況說明 080Ⅰ. Warm-up Questions 080Ⅱ. Dialogue 080Ⅲ. Popular Words and Phrases 086Ⅳ. Practical Expressions 087Ⅴ. Tips 088Ⅵ. Supplementary Reading 088Ⅶ. Exercises 089Task 10 Cabin Safety Check 客艙安全檢查 089Ⅰ. Warm-up Questions 089Ⅱ. Dialogue 090Ⅲ. Popular Words and Phrases 094Ⅳ. Practical Expressions 095Ⅴ. Tips 098Ⅵ. Supplementary Reading 098Ⅶ. Exercises 099Project 5 Humanity Service 細微服務 100Task 11 Providing Information and Fund-raising for charities 回答問詢與慈善募捐 100Ⅰ. Warm-up Questions 100Ⅱ. Dialogue 100Ⅲ. Popular Words and Phrases 106Ⅳ. Practical Expressions 107Ⅴ. Tips 109Ⅵ. Supplementary Reading 110Ⅶ. Exercises 110Task 12 Entertainment System 娛樂系統 111Ⅰ. Warm-up Questions 111Ⅱ. Dialogue 111Ⅲ. Popular Words and Phrases 113Ⅳ. Practical Expressions 115Ⅴ. Tips 116Ⅵ. Supplementary Reading 116Ⅶ. Exercises 118Project 6 Beverage and Meal Service 餐飲服務 119Task 13 Beverage Service 飲料酒水服務 119Ⅰ. Warm-up Questions 119Ⅱ. Dialogue 119Ⅲ. Popular Words and Phrases 124Ⅳ. Practical Expressions 126Ⅴ. Tips 128Ⅵ. Supplementary Reading 129Ⅶ. Exercises 129Task 14 Meal Service 餐食服務 130Ⅰ. Warm-up Questions 130Ⅱ. Dialogue 130Ⅲ. Popular Words and Phrases 140Ⅳ. Practical Expressions 143Ⅴ. Tips 147Ⅵ. Supplementary Reading 149Ⅶ. Exercises 150Project 7 International Flights 國際航班 151Task 15 Duty-free Sales 免稅品銷售 151Ⅰ. Warm-up Questions 151Ⅱ. Dialogue 151Ⅲ. Popular Words and Phrases 159Ⅳ. Practical Expressions 160Ⅴ. Tips 162Ⅵ. Supplementary Reading 162Ⅶ. Exercises 163Task 16 CIQ Forms Filling 表單填寫（入境卡、海關申報單、檢驗檢疫/健康卡） 164Ⅰ. Warm-up Questions 164Ⅱ. Dialogue 164Ⅲ . Popular Words and Phrases 166Ⅳ. Practical Expressions 168Ⅴ. Tips 169Ⅵ. Supplementary Reading 170Ⅶ. Exercises 171Task 17 Transfer and Culture Diversity 轉機與文化多樣性 172Ⅰ. Warm-up Questions 172Ⅱ. Dialogue 172Ⅲ. Popular Words and Phrases 178Ⅳ. Practical Expressions 179Ⅴ. Tips 182Ⅵ. Supplementary Reading 183Ⅶ. Exercises 184Project 8 Special Situations 特殊情況 185Task 18 Lost Items 丟失物品 185Ⅰ. Warm-up Questions 185Ⅱ. Dialogue 185Ⅲ . Popular Words and Phrases 189Ⅳ. Practical Expressions 189Ⅴ. Tips 189Ⅵ. Supplementary Reading 190Ⅶ. Exercises 190Task 19 Flight Delay 航班延誤 191Ⅰ. Warm-up Questions 191Ⅱ. Dialogue 191Ⅲ. Popular Words and Phrases 199Ⅳ. Practical Expressions 200Ⅴ. Tips 202Ⅵ. Supplementary Reading 203Ⅶ. Exercises 203Task 20 Complaints Handling 處理機上矛盾、投訴 204Ⅰ. Warm-up Questions 204Ⅱ. Dialogue 204Ⅲ. Popular Words and Phrases 211Ⅳ. Practical Expressions 211Ⅴ. Tips 212Ⅵ. Supplementary Reading 212Ⅶ. Exercises 212Project 9 Emergencies 緊急情況 214Task 21 First Aid and Medical Assistance 應急醫療救護 214Ⅰ. Warm-up Questions 214Ⅱ. Dialogue 214Ⅲ. Popular Words and Phrases 221Ⅳ. Practical Expressions 222Ⅴ. Tips 225Ⅵ. Supplementary Reading 226Ⅶ. Exercises 228Task 22 Severe Turbulence 重度顛簸 229Ⅰ. Warm-up Questions 229Ⅱ. Dialogue 229Ⅲ. Popular Words and Phrases 230Ⅳ. Practical Expressions 231Ⅴ. Tips 231Ⅵ. Supplementary Reading 232Ⅶ. Exercises 233Task 23 Dangerous Goods and Accidental Fire 危險品與意外失火 234Ⅰ. Warm-up Questions 234Ⅱ. Dialogue 234Ⅲ. Popular Words and Phrases 237Ⅳ. Practical Expressions 238Ⅴ. Tips 239Ⅵ. Supplementary Reading 239Ⅶ. Exercises 240Task 24 Cabin Depressurization 客艙釋壓 241Ⅰ. Warm-up Questions 241Ⅱ. Dialogue 241Ⅲ. Popular Words and Phrases 243Ⅳ. Practical Expressions 243Ⅴ. Tips 244Ⅵ. Supplementary Reading 244Ⅶ. Exercises 245Task 25 Hijacking and Explosive Objects Threat 劫機與爆炸物威脅 246Ⅰ. Warm-up Questions 246Ⅱ. Dialogue 246Ⅲ. Popular Words and Phrases 248Ⅳ. Practical Expressions 250Ⅴ. Tips 251Ⅵ. Supplementary Reading 252Ⅶ. Exercises 252Task 26 Return Flight, Diversion and Emergency Landing 返航、備降與迫降 253Ⅰ. Warm-up Questions 253Ⅱ. Dialogue 253Ⅲ. Popular Words and Phrases 259Ⅳ. Practical Expressions 260Ⅴ. Tips 261Ⅵ. Supplementary Reading 262Ⅶ. Exercises 263Project 10 About Landing 著陸前後 265Task 27 Preparations before Landing and Special Care 著陸前的客艙準備與特殊旅客照顧 265Ⅰ. Warm-up Questions 265Ⅱ. Dialogue 265Ⅲ. Popular Words and Phrases 268Ⅳ. Practical Expressions 268Ⅴ. Tips 270Ⅵ. Supplementary Reading 270Ⅶ. Exercises 271Task 28 After Landing 著陸後 271Ⅰ. Warm-up Questions 271Ⅱ. Dialogue 272Ⅲ. Popular Words and Phrases 274Ⅳ. Practical Expressions 274Ⅴ. Tips 275Ⅵ. Supplementary Reading 276Ⅶ. Exercises 276References 參考文獻 278