The Power of Positive Confrontation explains that there’s more to conflict than bullies and wimps. In fact, Barbara Pachter details a wide range of positive, dignified, and effective behavior readers
From the Internet and e-commerce to contract work and globalization, the way we work and communicate is changing constantly. Still, one essential fact remains: We must pay attention to the little thin
Offers 101 tips for improving professional behavior in any business situation, covering such topics as establishing rapport, maintaining a professional image, using social media, and gaining a competi
Your go-to, quick reference guidebook on business etiquette and communications In an increasingly digital landscape, where businesses and clients are spread out across the globe, there’s never be
When slighted, misunderstood, cut-in-front-of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore co-workers, change hairdressers, complain to friends, shout and
A practical handbook provides real-life anecdotes, case studies, and advice to help readers understand modern business etiquette, offering proven strategies to help individuals deal with a variety of
