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魅麗。花火原創小說66折起

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$800以上 (5)

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2016年以前 (5)

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平裝 (2)
精裝 (3)

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James L. Heskett/ W. Earl Sasser/ Leonard A. Schlesinger (4)
Leonard A. Schlesinger/ Charles F. Kiefer/ Paul B. Brown (CON) (1)

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Free Pr (2)
Harvard Business School Pr (1)
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Simon & Schuster (1)

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5筆商品,1/1頁
Just Start ─ Take Action, Embrace Uncertainty, Create the Future
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1.Just Start ─ Take Action, Embrace Uncertainty, Create the Future

作者:Leonard A. Schlesinger; Charles F. Kiefer; Paul B. Brown (CON)  出版社:Harvard Business School Pr  出版日:2012/03/20 裝訂:精裝
How to succeed at work and life?in an increasingly unpredictable worldIn a world where you can no longer plan or predict your way to success, how can you achieve your most important goals? It’s a daun
定價:1225 元, 優惠價:79 968
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What Great Service Leaders Know and Do ─ Creating Breakthroughs in Service Firms
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2.What Great Service Leaders Know and Do ─ Creating Breakthroughs in Service Firms

作者:James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger  出版社:Ingram Pub Services  出版日:2015/09/01 裝訂:精裝
The service sector—any company not involved in the production of products—is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector m
定價:1223 元, 優惠價:79 966
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
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3.The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

作者:James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger  出版社:Free Pr  出版日:2003/01/01 裝訂:精裝
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provid
定價:1225 元, 優惠價:79 968
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The Value Profit Chain ― Treat Employees Like Customers and Customers Like Employees
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4.The Value Profit Chain ― Treat Employees Like Customers and Customers Like Employees

作者:James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger  出版社:Simon & Schuster  出版日:2014/09/06 裝訂:平裝
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provide
定價:875 元, 優惠價:79 691
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The Service Profit Chain ─ How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
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5.The Service Profit Chain ─ How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

作者:James L. Heskett; W. Earl Sasser; Leonard A. Schlesinger  出版社:Free Pr  出版日:1997/04/01 裝訂:平裝
Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to a
定價:1138 元, 優惠價:79 899
無庫存,下單後進貨(到貨天數約30-45天)

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