商品簡介
This book presents two recently developed knowledge areas that can significantly improve the management and the performance of business enterprise: System Science and Cybernetics and Key Performance Areas. Included in this book are advanced (and evolving) methods and technologies for planning and budgeting, creating and keeping customers, quality and productivity, innovation, improving organization capability, sustainability in the company's social and ecological environments, and profitability-all integrated with this new viable systems model and system thinking.
作者簡介
After a management career in industry, William F. Christopher, MS, is now President of The Management Innovations Group and its literary agency. He has worked with more than 100 businesses in sixteen countries to improve their results in such areas as marketing and sales, new technology development, planning and budgeting, management reporting, and profitability. Mr. Christopher is the author of ten management books as well as numerous articles published in leading business and professional publications. He is a Fellow of the World Academy of Productivity Science.
目次
Foreword, Antoine D. Savary.
Preface.
Contributors for Chapter 3.
1. From System Science—A New Way to Structure and Manage the Company.
2. The Viable System Model (VSM).
3. How the Viable System Model Improves Performance — Reports on Five Applications.
4. Key Performance Areas That Determine Company Success.
5. The Viable System Model and Planning and Budgeting.
6. The Viable System Model and Creating and Keeping Customers.
7. The Viable System Model and Quality and Productivity.
8. The Viable System Model and Innovation.
9. The Viable System Model and Organization Capability.
10. The Viable System Model and Public and Environmental Responsibility.
11. The Viable System Model and Profitability.
Index.
