Human Performance Improvement through Human Error Prevention：A Full Implementation Guide for Protecting Employees and Maintaining Cost Efficiency

The book is a simulation of a live course on Human Performance Improvement/Human Error Prevention (HPI/HEP) created by the preeminent authority on HPI/HEP. This book has the greatest breadth of scope and specificity on this topic.This book comprises a focused, challenging human error prevention training course designed to improve understanding of error causation. It will dramatically reduce human error and repeat deviations.

It digs below the surface of issues and looks to fix the real causes of human error and mistakes. This book presents a complete seminar from the thought leader universally acclaimed by hundreds of clients, and includes unique principles, practices, models, and templates. Information is comprehensive and can be directly implemented.

The principles and practices of human error prevention are universally applicable regardless of the type of industrial, commercial, or governmental enterprise, and regardless of the type of function performed within the enterprise. The application of the information in this book will significantly contribute to improved productivity, safety, and quality. After fully using this book, you will understand:* The fundamental precept explaining the importance of human error prevention / reduction.

* Human error prevention terminology. * The relationships among culture, beliefs, values, attitudes and behavior. * The seven human error causal factors.

* The five levels of human error. * The three levels of barriers to human error. * The four types of things in which the barriers may exist at each barrier level.

* Techniques by which to make barriers effective. * Poka yoke techniques. * The spectrum of barrier effectiveness.

* The relationship of human error prevention / reduction to the total quality / safety function. * Error-inducing conditions and behaviors by which to counteract these conditions. * Non-conservative decisions and thought processes and behaviors for conservative decisions.

* Coaching to reduce the recurrence of human error. * Human error root causes. * Human error measurement.

* How to design, implement, manage and assess a Human Error Prevention initiative.