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原文書 (11)
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$800以上 (11)
出版日期

2019~2020 (1)
2017年以前 (10)
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平裝 (4)
精裝 (7)
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Colin Shaw (2)
Colin Shaw/ John Ivens (2)
Andrea Millwood Hargrave/ Colin Shaw (1)
Colin O'Connor,Peter Shaw (1)
Colin Shaw/ Qaalfa Dibeehi/ Steven Walden (1)
Colin Shaw/ Ryan Hamilton (1)
George Shaw/ Colin Wiggins (INT) (1)
Robert W. Shaw Caroline Overton Lindsay McMillan and Colin Davis (1)
Yvonne Nolan,Colette Burgess,Colin Shaw (1)
出版社/品牌

Palgrave Macmillan (7)
CRC Press UK (1)
Natl Gallery Pubns Ltd (1)
PBKTYFRL (1)
Pearson Education Limited (1)

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11筆,1/1頁
作者:Colin Shaw  出版社:Palgrave Macmillan  出版日:2007/07/10 裝訂:精裝
In this book, a leading management guru uses new research to explore the critical role of emotions in forming and sustaining the customer experience--and shows how this is crucial for profitability an
若需訂購本書,請電洽客服
02-25006600[分機130、131]。
Revolutionize Your Customer Experience
90折
作者:Colin Shaw  出版社:Palgrave Macmillan  出版日:2004/12/17 裝訂:精裝
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies
無庫存,下單後進貨(到貨天數約45天)
定價:3000 元, 優惠價:9 2700
作者:Colin Shaw; John Ivens  出版社:Palgrave Macmillan  出版日:2002/11/09 裝訂:精裝
This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may u
若需訂購本書,請電洽客服
02-25006600[分機130、131]。
The Intuitive Customer ─ 7 Imperatives for Moving Your Customer Experience to the Next Level
90折
作者:Colin Shaw; Ryan Hamilton  出版社:Palgrave Macmillan  出版日:2016/04/29 裝訂:精裝
Consumers are unreasonable – but they're not stupid. We all like to think we make rational choices. But thirty years' of research has shown that what we actually do is make instinctive, 'gut' choices
無庫存,下單後進貨(到貨天數約30-45天)
定價:3479 元, 優惠價:9 3131
Building Great Customer Experiences
滿額折
作者:Colin Shaw; John Ivens  出版社:Palgrave Macmillan  出版日:2004/12/17 裝訂:平裝
This is an updated edition of the bestselling book by Colin Shaw and John Ivens about building and delivering great customer experiences--something far too many companies neglect. The authors show tha
無庫存,下單後進貨(到貨天數約30-45天)
定價:3479 元, 優惠價:1 3479
Bridge Loads:An International Perspective
90折
作者:Colin O'Connor; Peter Shaw  出版社:PBKTYFRL  出版日:2019/12/09 裝訂:平裝
無庫存,下單後進貨(到貨天數約45-60天)
定價:3959 元, 優惠價:9 3563
作者:George Shaw; Colin Wiggins (INT)  出版社:Natl Gallery Pubns Ltd  出版日:2016/07/07 裝訂:精裝
In 2014, the contemporary painter George Shaw (b. 1966) began a two-year post as associate artist in the National Gallery, London. This book documents his experiences there, as well as the work he pro
無庫存,下單後進貨(到貨天數約30-45天)
定價:2100 元, 優惠價:1 2100
作者:Andrea Millwood Hargrave; Colin Shaw  出版社:Palgrave Macmillan  出版日:2009/02/15 裝訂:精裝
Against a backdrop of great change in technology and the economics of broadcasting and new media, this timely survey of contemporary attitudes to accountability and the public interest in broadcasting
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02-25006600[分機130、131]。
Level 2 Health and Social Care Diploma: Candidate Book 3rd edition
95折
作者:Yvonne Nolan; Colette Burgess; Colin Shaw  出版社:Pearson Education Limited  出版日:2011/03/22 裝訂:平裝
無庫存,下單後進貨(到貨天數約45-60天)
定價:2386 元, 優惠價:95 2267
作者:Colin Shaw; Qaalfa Dibeehi; Steven Walden  出版社:Palgrave Macmillan  出版日:2010/10/12 裝訂:平裝
We are living in historic times. Competition is becoming increasingly fierce and customers are much more demanding. To stay ahead of the competition it is imperative to understand the emerging trends
若需訂購本書,請電洽客服
02-25006600[分機130、131]。
作者:Robert W. Shaw Caroline Overton Lindsay McMillan and Colin Davis  出版社:CRC Press UK  出版日:2007/10/24 裝訂:精裝
Endometriosis affects women in the reproductive years, is associated with pelvic pain and infertility, and - although not life threatening - can seriously impair health, with huge economic and social
若需訂購本書,請電洽客服
02-25006600[分機130、131]。

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