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This fifth edition of a text for graduate students contains an ongoing case study of a community center throughout the book. New chapter competency-building activities guide readers to create their own hypothetical programs and develop implementation plans, based on material provided in resource manuals found on the text's companion website. New examples of human service programs are drawn from multicultural and international settings. Covering theory and applications, the text begins with an overview of management challenges unique to human service settings, then gives guidelines for areas such as program planning, organizational design, supervision, information systems, program evaluation, and dealing with organizational change. The book also includes lists of web resources and a management audit checklist. Lewis is affiliated with Governors State University. Annotation c2012 Book News, Inc., Portland, OR (booknews.com)
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