The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating cle
Are you bedeviled by your difficult customer? Are angry or emotional customers taking out their fears and frustrations on you? Do you find yourself "taking home difficult customers" and letting them
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright d
Learn to:save time dealing with unreasonable customersreduce intensity of customer angerincrease safety of employees and customersreduce stress related to angry customersconvey image of constructive
Rather crawl across broken glass than do performance appraisals? You have lots of company! Learn to manage performance, from goal setting to performance reviews, so everybody wins, AND remove the disc
The research on successful relationships and marriages is clear. It's not WHAT you argue about, but what you SAY, that predicts whether your relationship will last.Sure, your tone is important, but yo
You can achieve performance levels once thought unattainableÐbut only when managers and workers establish clear lines of communication, and understand how their jobs contribute to the goals of bot
These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page
Inspire your people and achieve breakthrough productivityPacked with inside tips on achieving performance levels once thought unattainable, How to Manage Performance provides you with the goal-focused
Inspire your people and achieve breakthrough productivity Packed with inside tips on achieving performance levels once thought unattainable, How to Manage Performance provides you with the goal-focus
Proven strategies for maximizing employee commitment and performanceAs a manager, you know that employee performance is your most important asset—but are you making smart, well-thought-out efforts to
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEReal success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, r
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEThe ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often,
The Right Phrase for Every Sales Situation A powerful command of words is the number one requirement for succeeding in the field of sales. Whether you’re cold-calling a prospect, presenting to a grou
Whether you're managing one employee or a hundred, your basic challenges remain the same. You want to motivate your staff to greater productivity, give them top-notch guidance, and create a results-de
