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The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works.It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback

"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedb

Receiving feedback is an important skill, and the rewards for learning well are substantial. But feedback can be painful, sometimes brutally so. This title looks at why feedback feels so hard, and giv

We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We know that feedback is essential for professional development an

"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedbac

本書的作者們參與「哈佛談判計劃」有15年之久，處理過數千名諮商案例。以多年的經驗，作者企圖回答當人們碰到令他們擔心害怕的對談時，什麼是最有效的處理方法？

It seems counterintuitive: conflict can be a blessing. But Catholic theologian and conflict mediator Ann M. Garrido identifies conflict as a fruitful exchange that arises from living and working toget

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your d