When physicians and nurses suffer from burnout, patients suffer as well. This book pinpoints the how and why and shows what healthcare providers and their organizations can do. Burnout is among the most critical topics in healthcare as it deprives us of our most important resource--the talents and passion of those who perform the difficult work of caring for patients and their families. The purpose of this work is to provide not only a taxonomy of burnout within the landscape of healthcare but also to provide pathways for healthcare professionals to guide themselves and their organizations toward changing the culture and systems of their organization. An additional purpose is to summarize personal strategies to prevent and ameliorate burnout. Practical tools, techniques, and case studies are used to illustrate specifically how to promote positive, proactive change. The book looks at healthcare workers' roles in promoting change within themselves and their organization and addresses sol
Mayer, who works in emergency physician services and physician leadership and management, and Cates, an emergency department physician and leader, explain how to create a culture of customer service i
* More than 15,000 Urgent Care Centers handle on-demand patient care for minor emergency medical needs * The first book on the market devoted to the needs of clinicians working at Urgent Care Centers
