職業通識英語綜合教程（簡體書）

本書作者精心挑選了職場中最基礎、最實用的十大主題，包括招聘面試、職業職責、商務會晤、日常辦公、商務預定、工作日程、商務出行安排、公司接待、客戶服務、處理投訴。從初入職場，到職業職責、職場交際、具體工作的問題應對、最后到專業職業英語主題，循序漸進地提高學生的英語技能和職場技能，尤其是職場的交際能力。

黃奕云，廣東輕工職業技術學院應用外語學院副教授，主要研究方向：英語語言學，英語教育語言學，二語習得，國際商務管理，跨文化交際。從事高職英語教學17年，教學經驗豐富，教學方法多樣，教學成績突出，主持廣東省哲學社會規劃課題1項；主持教育部英語教指委教改課題1項，主持輕工職教集團課題1項；主持校級社科與教改課題5個。

本套教材設計簡潔到位，由教師用書、學生用書、音頻以及PPT電子課件組成。教材特點鮮明，注重實用和夠用原則，針對中高職銜接生的英語認知能力與英語交際技能的實際情況，重點關注辦公專員工作過程的通識素質的培養和職業英語的技能訓練。團隊按照入職者初入職場的基本職責到專門職責的順序，精心挑選了職場中很基礎、很實用的十大主題，包括辦公專員的職責、招聘面試、職場會議、辦公自動化、職場預定、工作日程、出行安排、……、客戶服務、處理投訴。從初入職場的職業職責到職場日常事務、再到服務上司的職場事務，然后到服務職場客戶的事務。循序漸進、層層推進、有機銜接地設計知識點與職場技能，力求提高學生的職業技能和英語應用技能。

Contents


Chapter One: Professional’ Duty……………………………………………………
Unit 1 Professionals’ Responsibilities
Warming up
Listening
Speaking
Reading Practice
Text AThe Responsibilities of Office Professionals
Text BExecuting the Company’s Rules
Writing A Note
Grammar Lab Noun&Adjective and Adv
Intercultural Reading How to be a Good Secretary in Foreign Companies
Unit 2 Job Hunting and Interview
Warming up
Listening
Speaking
Reading Practice
Text AHunting Job with Advanced Technology
Text BGetting Ready for an Interview
Writing AResume
Grammar Lab Present&Past Tense
Intercultural Reading Golden Rules to Get a Job

Chapter Two: Daily Routine……………………………………………………….
Unit 3 Meeting
Warming up
Listening
Speaking
Reading Practice
Text AHow to Hold a Business Meeting
Text BBusiness Meeting Etiquette
Writing AMinute of a Meeting
Grammar Lab Present&Past Progressive
Intercultural Reading Making Good Use of Daily Meeting
Unit 4 Office Automation
Warming up
Listening
Speaking
Reading Practice
Text AA Guide to Working from Home
Text BHow OA Devices Work in an Office
Writing A Notice
Grammar Lab Simple&Past Future Tense
Intercultural Reading Our Good Fellows: Computer
Unit 5 Making a Reservation
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Hotel Reservation
Text BThe Art of Telephone Use
Writing A MEMO
Grammar Lab Present&Past Present Perfect Tense
Intercultural Reading The Instruction of Foreign Hotel Reservation

Chapter Three: Superiors’ Affair…………………………………………….
Unit 6 Working Schedule
Warming up
Listening
Speaking
Reading Practice
Text AWorking with the Supervisor
Text BHow to Plan Time for Efficient Work
Writing A Schedule
Grammar Lab Passive Voice
Intercultural Reading Bidding Farewell to Procrastination
Unit 7 Arrangement
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Business Appointment
Text BAdvanced Appointment Methods
Writing A Welcome or Farewell Speech
Grammar Lab Subject-Verb Concord
Intercultural Reading Business Meeting Appointments in the UK

Chapter Four: Customers’Affair………………………………………………
Unit 8 Receiving Customers
Warming up
Listening
Speaking
Reading Practice
Text AWelcoming Clients
Text BDebrett’s Social Etiquette Advice
Writing AnInvitation Letter
Grammar Lab Inverted Sentences
Intercultural Reading Etiquette in Brazil
Unit 9 Customer Service
Warming up
Listening
Speaking
Reading Practice
Text ACollecting Feedback: A Source to High Quality Service
Text BWarranty Policy for HUAWEI Smart Phones
Writing A Special Offer
Grammar Lab Subjunctive Mood
Intercultural Reading Customer Service in American
Unit 10 Dealing with Complaints
Warming up
Listening
Speaking
Reading Practice
Text ASettling Complaints
Text BHandlingComplaint Policy
Writing A Complaint Letter or Reply to Complaint Letter
Grammar Lab Verbal
Intercultural Reading Customers are always Right in American