The cataloging department insists that an unreasonable number of books be replaced. The children's department needs more money for summer reading programs. The maintenance director claims the HVAC sys
Turner, director of the Santa Cruz City Council Library System, offers a commonsense guide to setting fair and appropriate behavior rules and training staff in how to implement them. Emphasizing staff
Communication Centers: A Theory-Based Guide to Training and Management addresses what communication centers are and why they are valuable, examines their rich rhetorical roots, and offers advice to fa
