Trained library support staff is critical in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and
Working with Library Collections is written in clear language with practical examples of how performance can contribute to exemplary library service. It is aligned with the ALA support staff standards
Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide
Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide
Working with Library Collections is written in clear language with practical examples of how performance can contribute to exemplary library service. It is aligned with the ALA support staff standards
A hair-raising number of historic haunts—from sea captains who never returned home to servicemen who never left—exist in the half square mile of Groton Bank. Ghostly soldiers of the Revolutionary War