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Provides the fundamentals and concepts of good telephone service, and discusses how to handle irate customers, take meaningful messages, and screen calls

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Poetry. Literary Criticism. Music. Art. COME AS YOU ARE is a collection of poetry and short prose celebrating 90s pop culture. With work from Francesca Lia Block, Allison Joseph, Chen Chen, Danez Smit

State of Giving is a survey of the urgent challenges facing Oregon’s communities, and the central role that nonprofits, philanthropists, and volunteers play in their resolution. Anyone who cares about

An anthology of case studies of eight different schools and school systems that have implemented successful Data Teams. A Data Team is a group of teachers who collects and charts data from assessments

While overt prejudice is now much less prevalent than in decades past, subtle prejudice - prejudice that is inconspicuous, indirect, and often unconscious - continues to pervade our society. Laws do not protect against subtle prejudice and, because of its covert nature, it is difficult to observe and frequently goes undetected by both perpetrator and victim. Benign Bigotry uses a fresh format to examine subtle prejudice by addressing six commonly held cultural myths based on assumptions that appear harmless but actually foster discrimination: 'those people all look alike'; 'they must be guilty of something'; 'feminists are man-haters'; 'gays flaunt their sexuality'; 'I'm not a racist, I'm color-blind' and 'affirmative action is reverse racism'. Kristin J. Anderson skillfully relates each of these myths to real world events, emphasizes how errors in individual thinking can affect society at large, and suggests strategies for reducing prejudice in daily life.

While overt prejudice is now much less prevalent than in decades past, subtle prejudice - prejudice that is inconspicuous, indirect, and often unconscious - continues to pervade our society. Laws do not protect against subtle prejudice and, because of its covert nature, it is difficult to observe and frequently goes undetected by both perpetrator and victim. Benign Bigotry uses a fresh format to examine subtle prejudice by addressing six commonly held cultural myths based on assumptions that appear harmless but actually foster discrimination: 'those people all look alike'; 'they must be guilty of something'; 'feminists are man-haters'; 'gays flaunt their sexuality'; 'I'm not a racist, I'm color-blind' and 'affirmative action is reverse racism'. Kristin J. Anderson skillfully relates each of these myths to real world events, emphasizes how errors in individual thinking can affect society at large, and suggests strategies for reducing prejudice in daily life.

Pundits and politicians often opine on the irrelevance of feminism and the women's movement today. Some commentators describe the state of feminism as "post-feminist," alongside equa

School districts are now successfully implementing the Rigorous Curriculum Design process to redesign their curricula to fulfill the promise of the Common Core and prepare students for success on the

A Guide to Resilience: The Second-Greatest Principle in the WorldChristian Moore is convinced that each of his readers has a power hidden within them, something that can get them through any kind of a

This volume presents the results of the Flourishing Children Project. The study addressed gaps in the research on indicators of positive development of adolescents. Such indicators are essential for t

Describes measures needed to develop positive behaviors and attitudes in children and youth.