Guy (Askew School of Public Administration and Policy), Meredith A. Newman (public administration, Florida International U.) and Sharon H. Mastracci (public administration, U. of Illinois-Chicago) loo
In public administration, rationality is prioritized over emotions, but Mastracci (human resources, U. of Illinois, Chicago), Guy (public administration, U. of Denver, Colorado), and Newman (public ad
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This un
"The authors of the award-winning Emotional Labor now investigate how that book's concepts are actually applied in public service delivery, focusing on crisis responders who work in the most emotional
