Widely interdisciplinary in appeal, this book reports on the successes of innovative training opportunities for non-college women who end up in low-paying, low-mobility, pink-collar jobs. The author e
Guy (Askew School of Public Administration and Policy), Meredith A. Newman (public administration, Florida International U.) and Sharon H. Mastracci (public administration, U. of Illinois-Chicago) loo
In public administration, rationality is prioritized over emotions, but Mastracci (human resources, U. of Illinois, Chicago), Guy (public administration, U. of Denver, Colorado), and Newman (public ad
"The authors of the award-winning Emotional Labor now investigate how that book's concepts are actually applied in public service delivery, focusing on crisis responders who work in the most emotional