Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This audiobook will help you close the gap by reconfiguring your customer servic
Geared toward upper-level undergraduates and graduate students, this text establishes that projective geometry and linear algebra are essentially identical. The supporting evidence consists of theorem
Elaine, ambitious and hardworking, plays by the rules at the office so well that she's on the brink of an impressive promotion. But in the cyberspace world she visits every night as "Francesca," her d
Winner of the 2011 St. Paul, Biglerville Prize from the Lutheran Historical Society of the Mid-AtlanticIn the summer of 1816, the state of Pennsylvania tried fifty-nine German-Americans on charges of
An opera singer fallen on hard times, Franziska Goldmann has become the star courtesan in 19th century Hong Kong. Through a chance encounter with the visiting Prince Alfred, the first Duke of Edinburg
The history of postwar German cinema has most often been told as a story of failure, a failure paradoxically epitomized by the remarkable popularity of film throughout the late 1940s and 1950s. Throug
."..convincing in its arguments, Baer's Dismantling the Dream Factory is a nicely structured work that offers a good mixture of historiography and close analysis. Baer effectively draws on contemporar
