"This helpful book highlights the simple but important fact that in a time of crisis, effective leadership makes a huge difference for an organization under stress. The authors, James and Wooten, conv
To say that the global workforce is under pressure may be an understatement. At a macro level, there is the pressure of worldwide competition and the need to operate across the globe. At a more micr
Have you ever noticed that most of the advice about creating great customer service comes from the world of big business? It suggests that in order to develop excellence you need to learn from global
