From making a great first impression to proper communication for scheduling and handling difficult patients, [Amy Demas] shows how to dramatically improve conversion rates, build your practice, and cr
Front Office or Front Desk of a hotel is the most important place. It is treated as the nerve center or brain or mirror of the hotel. The first hotel employees who come into contact with most guests w
Hidden away in the back of an old desk drawer was a dusty pile of school-style exercise books. In them were the recollections of a young officer who had fought with the Essex Regiment in the First Wor
本教材是以涉外酒店重要崗位的工作任務和所需職業核心能力為基礎來構建編寫結構和內容的。全書共有五章，分別為酒店簡介、前廳部、客房部、餐飲部和輔助服務（Brief Introduction of a Hotel，Front Desk，Housekeeping，Food and Beverage，Auxiliary Services）。全書除第一章（酒店簡介）外，其餘四章分別由四到五個單元組成，共十七個
This no-nonsense guide to being a receptionist is just the handbook corporate America has been waiting for! Every front desk employee should be required to read this delightful, quirky little book.
The case against young Travis Morgan is simple: he walked into his father's house and shot the man at his desk in front of two witnesses. The fact that the murdered man was not his father is immateria
The best-selling erotic romance series from Delilah Fawkes is now available in one delicious volume! Isabeau Willcox is just the temp at the front desk, so when the mysterious, sexy and notoriously il
From the New York Times bestselling author of Front Desk comes a poignant middle grade novel about courage, hope, and resilience as an Asian American boy fights to keep his family together and stand up to racism during the initial outbreak of the coronavirus.When the coronavirus hits Hong Kong, ten-year-old Knox Wei-Evans’s mom makes the last-minute decision to move him and his siblings back to California, where they think they will be safe. Suddenly, Knox has two days to prepare for an international move—and for leaving his dad, who has to stay for work.At his new school in California, Knox struggles with being the new kid. His classmates think that because he’s from Asia, he must have brought over the virus. At home, Mom just got fired and is panicking over the loss of health insurance, and Dad doesn’t even know when he’ll see them again, since the flights have been cancelled. And everyone struggles with Knox’s blurting-things-out problem.As racism skyrockets during COVID-19, Knox tr
It's three o'clock in the morning and your child is screaming in pain. To make matters worse, you and your family are vacationing in a strange city. What should you do? Call the front desk? Your famil
Mona learns to find her voice over the course of a year that sees her immigrating from Dubai to Canada in this novel for fans of Front Desk by Kelly Yang. Mona Hasan is a young Muslim girl growing up in Dubai, United Arab Emirates, when the first Gulf War breaks out in 1991. The war isn't what she expects -- "We didn't even get any days off school! Just my luck" -- especially when the ground offensive is over so quickly and her family peels the masking tape off their windows. Her parents, however, fear there is no peace in the region, and it sparks a major change in their lives. Over the course of one year, Mona falls in love, speaks up to protect her younger sister, loses her best friend to the new girl at school, has summer adventures with her cousins in Pakistan, immigrates to Canada, and pursues her ambition to be a feminist and a poet.
Remy Lai, the award-winning creator of Pie in the Sky makes her middle-grade graphic novel debut, Pawcasso, about the unexpected friendship between the shyest girl in class and the coolest canine in town. It's tail-wagging entertaining --Kelly Yang, New York Times bestselling author of Front Desk Every Saturday, Pawcasso trots into town with a basket, a shopping list, and cash in paw to buy groceries for his family. One day, he passes eleven-year-old Jo, peering out the window of her house, bored and lonely. Astonished by the sight of an adorable basket-toting dog on his own, Jo follows Pawcasso, and when she's seen alongside him by a group of kids from her school, they mistake her for Pawcasso's owner. Excited to make new friends, Jo reluctantly hides the truth and agrees to let "her" dog model for an art class the kids attend. What could go wrong? But what starts as a Chihuahua-sized lie quickly grows Great Dane-sized when animal control receives complaints about a dog roaming the st
An elderly lady approaches the front desk at the Twelfth Precinct in Copacabana and demands to speak with the chief. Tired after a long day, she leaves without further explanation, promising to retur
Jack Tagger’s years in exile at the obituaries desk of a South Florida daily haven’t dulled his investigative reporter’s nose for a good story. When Jimmy Stoma, the infamous front man of Jimmy and th
Inspector Espinosa unwittingly ignites the obsessions of a menacing misanthrope in the latest from the highly acclaimed mystery author An elderly lady approaches the front desk at the Twelfth Precinc
