Deliver Valuable Service to a New World of CustomersAs the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age,
Roughly divided between economic theory and the specifics of the Australian and Japanese markets, the first sixty pages of this work are primarily an overview of the rise of neo-liberal economics and
The slow-down in economic growth and the rise in unemployment in the 1970s revived some of the uncertainties experienced by industrialized economies during the inter-war period. After more than a deca
These essays discuss the service sector, an often neglected area of economic study. The contributors agree that services are replacing manufacturing as the employment base in more advanced economies. Their essays provide valuable insight into the causes, problems and prospects of this transition. Commissioned for the Wharton-ARA Conference on the Service Economy, this collection examines the rise of the prevailing economic order in the United States, Japanese, and international economies and the future and potential of the service sector. The volume concludes with an agenda for future research and policy of the service company.
Services dominate the modern economy. This controversial and important book reviews research into the development and future of the service economy. Professor Illeris synthesises not only English lang
In today’s service economy, many jobs require that applicants have a smiling face, helpful disposition and the ability to interact in a friendly manner with others. Or in the case of law enforcement o
Scholars of economic policy explore the origin, causes, and impacts of global economic recession, and survey remedial measures adopted by governments around the world, including India. Though the US s
We're moving from a product economy to a service economy, with services becoming ever more digital in nature. Software service quality is becoming critical to ordinary citizens’ ability to function. T
