Al-Rifai

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation--especially difficult ones--leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with youIdentify and address the lag time between identifying a problem and discussing itCommunicate more effectively

A fascinating and hilarious gallop through twentieth-century British history, by comedian Al Murray. An awful lot has happened in the last 100 years or so. In fact, when you look at how much went on

"Don't be surprised if this book sparks conversation and action.... Rise Up won't let you down." --Washington Informer Rise Up offers timeless lessons for anyone who's stood at the crossroads of their