Introduces a new form of conflict management that is shorter, more hopeful, and more cost-effective than traditional methods - essential reading for mediators, lawyers, jury experts, and managersBenj
The classic text on resolving workplace conflicts, fully revised and updatedResolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at w
Utilizing innovative ethnographic research, Swept Up Lives? challenges conventional accounts of urban homelessness to trace the complex and varied attempts to care for homeless people Presents innova
In The Art of Waking People Up authors Kenneth Cloke and Joan Goldsmith draw on more than thirty years of practical experience with hundreds of organizations-- from Fortune 500 companies to governmen
There is a search in process for a new context and paradigm for the organization of the future-an organization that must be capable of producing high-quality, competitive products that satisfy custome
Sometimes it's necessary to push beyond the usual limits of the mediation process to achieve deeper and more lasting change. Mediating Dangerously shows how to reach beyond technical and traditional
Learn how personal and organizational conflicts can be resolved by listening closely to the 'stories' people tell when they are in conflict, understanding why people tell their stories in the ways the
