Customer rage continues to increase! Corporations continue to look to outside sources to crack the secret code to customer satisfaction. Stop looking for someone else to solve the problem. Look inside
Use data, technology, and inbound selling to build a remarkable team and accelerate salesThe Sales Acceleration Formula provides a scalable, predictable approach to growing revenue and building a winn
Your updated, in-the-trenches guide to economic decision-making and hands-on corrosion controlPresenting the information required to understand every issue—from inspection methods to assessing environ
The comprehensive reference on modern techniques and methods for monitoring and inspecting corrosion Strategic corrosion inspection and monitoring can improve asset management and life cycle assessme
This highly respected title comes revised and updated in a second edition to provide you with a contemporary overview of violence and society.Clearly and lucidly written, this book offers broad covera
This highly respected title comes revised and updated in a second edition to provide you with a contemporary overview of violence and society.Clearly and lucidly written, this book offers broad covera
This book raises questions about gender as an organizing social relation and will develop students' capacity to use gender analysis to interrogate social life more broadly. Bold, concise and intellect
Comprehensively introduces linear and nonlinear structural analysis through mesh generation, solid mechanics and a new numerical methodology called c-type finite element methodTakes a self-contained a
In this book, the authors bring together basic ideas from fracture mechanics and statistical physics, classical theories, simulation and experimental results to make the statistical physics aspects of
Providing a guide for marine conservation practice, Marine Conservation takes a whole-systems approach, covering major advances in marine ecosystem understanding. Its premise is that conservation must
Providing a guide for marine conservation practice, Marine Conservation takes a whole-systems approach, covering major advances in marine ecosystem understanding. Its premise is that conservation must
This book introduces and discusses the works of leading feminist postcolonialist Gayatri Chakravorty Spivak, by exploring the key concepts and themes to emerge from them. Focuses on the key themes to
Explains Austen's methods, motivations, and morals The fun and easy way(r) to understand and enjoy Jane Austen Want to know more about Jane Austen? This friendly guide gives the scoop on her life, w
This book proposes an analysis of the underlying 'logic' of culture, drawing on a wide range of material not previously examined in works of this kind.
Provides a prescriptive approach to the design and quality assurance of structural steel members, presented in a systematic manner useful to a design office concerned with developing an efficient, sta
A comprehensive , ambitious, and demanding critique of eighteenth-century English and French fiction, Story and History rereads the major works of the period as components in a systematic exploration
This book is both a guide to, and interpretation of, the course of modern literary theory. Exploring the various theories of reading which have informed post-war literary criticism, it shows that for
