The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects
In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the
In their efforts to become more customer-focused, companies everywhere find themselves entangled in outmoded systems, metrics, and strategies rooted in their product-centered view of the world. Now, t
This collection of over 200 classroom-tested activities and reproducible worksheets for students in grades 7 through 12 covers vital concepts in human biology and health, including extensive coverage
Comprehensive in scope, it describes the process of system safety--from the creation and management of a safety program on a system under development to the analysis that must be performed as this sys
