In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain they have very little to
Answers to your most pressing SOA development questionsHow do we start with service modeling? How do we analyze services for better reusability? Who should be involved? How do we create the best archi
An accessible, thorough introduction to quantitative finance Does the complex world of quantitative finance make you quiver? You're not alone! It's a tough subject for even high-level financial gurus
The best-practices solution guide for rescuing broken software systemsIncremental Software Architecture is a solutions manual for companies with underperforming software systems. With complete guidanc
A COMPANION TO THE ETRUSCANS CONTRIBUTORS TO THIS VOLUMEHilary Becker, Marshall J. Becker, Sinclair Bell, Claudio Bizzarri, Giovannangelo Camporeale, Alexandra A. Carpino, Alexis Q. Castor, Letizia Ce
Offers a refreshing new approach to the study of language and society, written by one of the pioneers in sociolinguisticsTeaches students to 'learn by doing' through inclusion of chapter-by-chapter re
Managers As Mentors is a rapid-fire read and a provocative guide to helping associates grow and adapt in today's tumultuous organizations. This new edition has been thoroughly revised and updated. Chi
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back'and those who don't soon discover that word spreads fast. The differ
Part of the" Wiley-Royal Microscopical Society Series," this book discusses the rapidly developing cutting-edge field of low-voltage microscopy, a field that has only recently emerged due to the rapid
Consumable product provides student work pages that support classroom instruction. Also provides a long-term record of each student's mathematical progress and development.
This book is written for nonprofit executives and board members who want effective design strategies that combine financial and programmatic realities to put together a mix that will deliver the high
Learn the essential tools for developing a sound service-oriented architecture SOA Modeling Patterns for Service-Oriented Discovery and Analysis introduces a universal, easy-to-use, and nimble SOA mod
Looking for future employment as a postdoc? Or desperately looking for the perfect present for a chemist friend? Maybe you simply enjoy cooking and reading about current developments in chemistry rese
This easy-to-use consumable grade-specific book contains extensions and review problems for each lesson to help families support their children's mathematical development. Contains Home Links® Masters
Whatever your career objectives, you'll most likely need good communication skills to achieve your goals. With Bell and Smith's Management Communication, 2nd Edition, you'll build essential writing, s
Learn how Lean IT can help companies deliver better customer service and value Lean Enterprise Systems effectively demonstrates how the techniques derived from Lean Manufacturing, combined with the t
