Build stronger relationships with customers through the OPEN Questioning technique By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find c
Workplace “drama” that’s productive! The secret to business growth is right before your eyes—it’s the creativity and innovation percolating in each one of your employees every minute of every day. Ho
Substantially reduce the largely hidden cost of fraud, and rea a new competitive advantage.As the title suggests, Countering Fraud for Competitive Advantage presents a compelling business case for inv
