Provides practical guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff. From the author of How to Say It(r) at Work, a one-stop comm
Whether you’re giving a business presentation, accepting an award, or making an impromptu speech at a birthday party, this unique guide offers advice plus a wide variety of words and phrases tha
Take control of your job, get noticed, and get ahead-no matter what's happening in the job market Times are tough. There's no denying that. Most of us feel lucky enough just to have a job, let alone
Those times when saying the right words really matters are often the times we find ourselves with no words at all! Now a guide exists that teaches the reader to properly place emphasis and focus on th
