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"This is a great book, a breakthrough in modern selling! Kevin shows you how to make more sales, easier, and with greater certainty than ever before."---Brian Tracy, author of The Psychology of Sellin

When budgets are dwindling, deadlines passing, and tempers flaring, the usual response is to browbeat the project team and point fingers of blame. Not helpful. For these situations, what is needed is

Rethinking the African-American experience—now and in the future. If the name Randal Pinkett sounds familiar, it may be because Pinkett was the first African-American winner on The Apprentice. When h

Fast answers for busy readers responsible for ensuring great customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique ""When this happens, try

The rules for finding professional work once seemed clear and unwavering: capture career highlights in a resume, practice answers to standard interview questions, and do lots of face-to-face networking. Cracking the New Job Market shows how these rules have changed and delivers new job-hunting strategies that actually work. The key, rather than to emphasize past accomplishments, is to sell your self on the value you can create for an employer. This new approach to getting hired requires new skills. Author R. Willam Holland, a human resources insider, shows job seekers how to: * Gather information on what a prospective employer finds important * Emphasize those skills, accom plish ments, and qualities in tailored resumes and interview answers * Identify the intersection between personal talents and what the marketplace needs * Unlock the networking power of social media * Negotiate the best possible offer Enlightening and practical, this myth-busting book delivers seven powerful rules f

Do you sell products or services? It doesn't matter: What you're really selling is customer profit. You help your customers and clients make profitable business decisions, and you are both rewarded wi

Rogers, star of the TV series "M*A*S*H*," has had even more success as a businessman and entrepreneur than as an actor. Filled with insights and engaging stories, "Make Your Own Rules" paints a fascin

本書是一本專門探討如何向富裕階層與新興精英銷售產品或服務的商業指南。內容基於全面的市場研究，揭示了美國最具經濟影響力階級的消費動機、品牌偏好，以及金融海嘯後的消費習慣轉變。書中也借鑑了如凌志（Lexus）、香奈兒（Chanel）與四季酒店（Four Seasons）等頂級品牌的成功經驗，協助讀者掌握贏得富裕客戶的關鍵祕訣。Based on unprecedented research, "The New Elite" took a behind-the-scenes look at members of America's most powerful and influential class, what motivates them, how they think, where they shop, and how they really spend their money. In this practical and fascinating follow-up, the authors reveal how salespeople and marketers can hone in on this wealthy class, pique its interest, and convert it into a loyal customer base.

Eye-opening new research into an often-overlooked threat to employee engagement and workplace productivity. There are a lot of frustrated people in most workplaces today. We’re not talking about the

With an increasing number employees working remotely, it is more difficult than ever to ensure that team members are working smoothly and productively together. "A Manager's Guide to Virtual Teams" is

In the vein of “An Inconvenient Truth,” a sobering assessment of our nation’s energy policies and a stirring call for change. Dangerous CO2 emissions, massive oil spills, dwindling supplies—the probl

Advance Praise for A Supply Chain Management Guide to Business Continuity: “A Supply Chain Management Guide to Business Continuity is a clear argument and practical guide for creating a resilient sup

The classic customer service book with over half a million copies sold, now updated! With so many choices available to them, today's customers are smarter and more demanding than ever befo

Let’s get this party started! This one-of-a-kind guide shows direct sellers how to build and expand their party plan business. The “party plan” model of direct selling—introducing products through ho