This book is Volume II of simple but powerful tools for performance improvement. It is written for managers, analysts, and consultants who realize the value that system dynamic modeling can bring to c
This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflo
Workflow, process, or business process mapping has been discovered by organizations of all kinds as being a powerful tool to analyze and improve their internal processes. It has attracted major attent
This title focuses on the trainer's role in executing and supporting a comprehensive approach to managing organizational knowledge. The book includes a vetted process that helps determine organization
Essentials of Health Care Compliance provides you with the knowledge and skills necessary to understand how a formal compliance program is implemented at a health care facility. Managing several staff
