Education, engineering, educational technology, and other researchers from the US provide 15 chapters on user experience design methods and the development of educational technology. In the first s
In addition to end-user issues, this work also looks at computer security within the context of human activity and user issues. The book's 18 chapters are written by international contributors, mainly
The first five chapters in this collection present research on knowledge management systems and related case studies from an Indian software company and an Australian call center. One particularly int
