Provides the fundamentals and concepts of good telephone service, and discusses how to handle irate customers, take meaningful messages, and screen calls
More True Stories from EMS and the ER"More Confessions" shares the raw and honest feelings of emergency service professionals through true 'story behind the story' revelations. Disclosing experiences
This collection of litanies, candlelighting services, a hanging of the greens service, and more offers worship resources for the three years of lectionary reading for Advent, including the Sunday afte
