This compilation of experience and sound knowledge seeks to increase awareness about the specific circumstances of LGBT (lesbian, gay, bisexual, and transgender) diversity. Based on a wide range of li
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delig
What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt
Inclusion: Teachers’ Perspectives and Practices delineates timely strategies that address teachers’ concerns regarding the inclusive environment. Prior research is amalgamated with author Faith Andrea
Inclusion: Teachers’ Perspectives and Practices delineates timely strategies that address teachers’ concerns regarding the inclusive environment. Prior research is amalgamated with author Faith Andrea
With this concise book, Ruby programmers learn how to design beautiful APIs and domain-specific languages, write code that's readable and expressive, and work with functional programming ideas and tec
Scorecard Best Practices: Design, Implementation, and Evaluation expertly shows you how to bridge the gap between Scorecard theory and application through hands-on experiences and useful case studies.
