(Southern Music). Includes 28 progressively arranged intermediate snare drum solos plus 4 duets and 1 trio. Unaccompanied. Many of these solos are included on state and regional contest and festival l
溝通不是說服,而是建立共同願景!TCA溝通四步驟──一套簡易且有效的部屬指導策略,幫助聚焦對話、解決組織績效問題。▌Target 目標/期待第一步,設定清楚的目標與期待,在對話開始時幫助雙方快速對焦;避免對話過程時,有意無意失焦。目標可分為兩個層面:「結果目標」與「行為期待」,透過具體明確的目標,聆聽部屬動機與目的,並善用提問技巧,釐清且引導達成雙方共識,引領部屬察覺自身行為與期待的落差,促進自我提升。▌Clarification 搜集資訊/釐清問題開啟雙向溝通的關鍵步驟!掌握三大溝通技巧——觀察、傾聽與提問,協助部屬看見問題、分析問題、解決問題與預防再犯。本階段第一要素是做好情緒管理,才能讓資訊透明、問題浮現!須激發部屬的參與動機、提升解決問題的能力,促使部屬對任務產生當責的心態!▌Agreement 解決方案/共識承諾TCA溝通四步驟最關鍵的階段!針對Clarification釐清的資訊與問題,進行問題分析、提出解決方案,接著安排人力分工與資源調度,最後產出Who do what by when的結論,做為後續落實的行動計畫與檢核依據。當部屬透過主管的引導,自行找出解決方案時,可協助部屬發展能力,強化其參與度與承諾度,進一步提升部屬的自尊與自信。▌Action 行動展開/進度掌控本階段的關鍵任務為——培養人才!依據Agreement的結論實際執行、檢驗進度,確認執行方向是否對焦到第一步驟的Target,以確保行動的方向與目標一致!主管不只得督促部屬完成任務,更須觀察部屬展開行動的過程,進而評估表現,適時提供資源、移除障礙,即時給予回饋督導。幫助部屬在行動中學習和成長,將其養成獨當一面的人才!愈是科技的時代,愈需要人的溫度,主管必須從人才發展的角度,從「人」的面向切入,適時給予支持與鼓勵,從行動中看見部屬優勢、察覺部屬盲點、陪伴部屬成長!本書特色各章皆以案例作為輔助,清楚闡述職場溝通內涵,讓讀者易懂易學,並於閱讀本書之後,能有效落實相關溝通技巧。各界好評隨著書中的引導,閱讀者彷彿參加了一場場的溝通工作坊,感受相當深刻,實在是一本新手主管必讀、資深主管不可或缺的參考書籍。──Moxa Group Project Lead Learning & Development Dept. Human Resources Corpor
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