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Fast answers for busy readers responsible for ensuring great customer service. Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping prof

Lone Survivor meets Marley & Me in this “inspiring and very moving” (Bear Grylls, host of the hit TV show Man vs. Wild) memoir of an extraordinary service dog whose enduring love brought a

Deliver Valuable Service to a New World of CustomersAs the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age,

The classic customer service book with over half a million copies sold, now updated! With so many choices available to them, today's customers are smarter and more demanding than ever befo

Though Nomoto is at peace with her sexuality, she can’t shake the uneasiness she feels when she struggles to relate to other lesbians’ stories. Meanwhile, Kasuga receives a text message that causes unwelcome memories to come rushing back…Luckily, the new year brings new friends—and as their dinner party of two expands, so do their feelings for each other!

A little girl carries a big message—and finds it thrillingly amplified by the rallying crowd around her—in an empowering story for the youngest of activists.Mari raised her sign for everyone to see.Ev

A heartwarming story with a message as big as an elephant, this fanciful tale of friendship between an eccentric lady and her beloved pet is as poignant as it is beautiful.When Mrs Bibi is told her pe

Ignore the Trolls is funny fairytale with a serious contemporary message about the online bullies known as trolls, and how to deal with them.In the majestic kingdom of Holly Hills lives Tim the Timid,

800x600 Boys can be anything they want to be! This timely book joins and expands the gender-role conversation and gives middle-grade boys a welcome alternative message: that masculinity can mean m

Everimal is an ingenious interactive book for young readers with a powerful message: everything that is can be held in the palm of your hand.Beginning with a human hand, this tale follows a charming b

We can all be heroes. That's the inspiring message of this New York Times bestselling picture book biography series from historian and author Brad MeltzerEach picture book in this series is a biograph

After receiving a mysterious message summoning him to a meeting, Geronimo Stilton finds himself back in the Kingdom of Fantasy, summoned by the Elves, who want him to travel to the Great Explanatorium

Brilliantly evoking the long-vanished world of masters and servants portrayed in Downton Abbey and Upstairs, Downstairs, Margaret Powell’s classic memoir of her time in service, Below Stairs, is the r

Author Charles C. Manz, is no theologian but he is a highly regarded business professor and consultant. His surprising and unique message is that the teachings of Jesus are essential in today's compet

"Since it was first published in 1981 Getting to Yes has become a central book in the Business Canon: the key text on the psychology of negotiation. Its message of "principled negotiations"--finding a

十三歲的小魔女琪琪依照傳統，離開家展開獨立生活。帶著會說話的黑貓吉吉，她來到海邊小鎮，開設空中宅急便。本書以電影原畫為插圖，搭配簡潔故事文字，重現琪琪初到異鄉、學會自立與重新找回魔法的歷程，是親子共讀的溫馨之選，也讓小讀者感受勇敢與成長的力量。Kiki, a young witch-in-training, has reached the age of 13. According to tradition, all witches of that age must leave home for one year, so that they can learn how to live on their own. Kiki, along with her talking cat Jiji, fly away to live in the seaside town of Korico. After starting her own delivery service (using her broom as the delivery vehicle), Kiki must learn how to deal with her new life, especially after she loses the power to fly.A breezy picture and story book featuring artwork taken directly from the movie, Kiki’s Delivery Service.

This picture book biography of Dr. Martin Luther King, Jr. brings his life and the profound nature of his message to young children through his own words. Martin Luther King, Jr., was one of the most

From bestselling author Elise Gravel comes a book that celebrates our amazing bodies.There are all kinds of bodies. They come in different shapes and colours. They can do different things. Your body is your best friend! But EVERY body needs to be respected and celebrated.This important message of body positivity will both empower and entertain. The best body is the one that belongs to you!

Withover a quarter of a million copies sold in the series, everyone's favouriteHedgehog and Tortoise are BACK with the message that Christmas is about beingwith the ones you love."MerryChristmas!" said Fox."Merrywhatmas?" said Hedgehog."Merrywhichmas?" said Tortoise.Yousee, it was Hedgehog and Tortoise's first Christmas.Sothey didn't know what Christmas was.Foxthinks Christmas is about presents, Badger thinks it's about desserts, Magpiethinks it's about singing... Tortoise and Hedgehog begin to feel ratheroverwhelmed with all the noise and fuss. But in a quiet moment of reflectionthey learn the most important lesson of all: Christmas is about being with theones you love.

Perfect for bedtime or at any time, here is a visually stunning exploration of animal senses through dreams, from Caldecott Honoree and New York Times bestselling creator Brendan Wenzel.Welcome to a magical world of endless curiosity. You are a sleeping salamander. A dancing octopus. A speeding falcon...even a sneaking tiger and playful human child. As one dream slips into another, every page turn immerses you in the sensory wonder of the world and all its creatures, from the ocean depths to soaring skies, and everything in between. Each creature dreams and experiences life in a different way. Each is connected despite their differences.Poetic and universal in its gentle message of interconnectedness, Every Dreaming Creature yields deeper meaning with every read, offering new discoveries hidden within the acclaimed artist Brendan Wenzel’s dazzling, vibrant artwork.

The beloved star of Friends takes us behind the scenes of the hit sitcom and his struggles with addiction in this candid, funny, and revelatory memoir that delivers a powerful message of hope and persistenceIn an extraordinary story that only he could tell, Matthew Perry takes readers onto the soundstage of the most successful sitcom of all time while opening up about his private struggles with addiction. Candid, self-aware, and told with his trademark humor, Perry vividly details his lifelong battle with the disease and what fueled it despite seemingly having it all.Friends, Lovers, and the Big Terrible Thing is an unforgettable memoir that shares the most intimate details of the love Perry lost, his darkest days, and his greatest friends.Unflinchingly honest, moving, and hilarious: this is the book fans have been waiting for.

Albie is on a mission! The king has commanded him to deliver an important message to the neighboring castle. Dutifully he dashes away. But once on his way, something comes up . . . and then another thing, and then another! What is one to do when a squirrel, a tired mother and her many children, and an old animal need Albie's help, just has much as his king?In her distinctive, classic style, Hans Christian Andersen Award winner Jutta Bauer, relays a charming tale about the importance of kindness and being true to oneself--even when you are on an important king's errand.

The follow-up to bestseller All the Ways to be Smart by Davina Bell and Allison Colpoys. I know your day is feeling greybut it won't always be this way.And everyone alive can saythey've felt the way you do today.We all have bad days, bad days do pass. From creative superstars Davina Bell and Allison Colpoys comes a message of hope that we can depend upon and live by: bad days pass, and no matter what happens, we are deserving of love. An uplifting and healing book that every family needs in an era of overwhelming change.

Winner of the Klaus Flugge Prize for Illustration 2023Flooded is the funny and beautifully illustrated tale of animals who live in a city that is ever so slowly flooding. The flood comes gradually at first. All the animals ignore the obvious and go about their busy lives, disjointed from one another and preoccupied by their own problems.Eventually, the flood water reaches a height that they can no longer ignore and they have to work together to save their city. All the animals join together in a line and pull out the plug that is drowning the city. This is an exceptionally illustrated story that teaches a message not to let problems fester and with a little team work and community spirit, no problem is insurmountable.

A poignant evocation of childhood pain and jealousy at the desertion of a best friend, with a message of optimism and empowerment A child reminisces about the many joyful and playful moments she used to share with her dear old buddy, who has made a new friend. But although she is sad, she finds the strength to keep her head high and sets out to find a new playmate.

MATCHES THE LATEST EXAM Let us supplement your AP classroom experience with this easy-to-follow study guide The immensely popular 5 Steps to a 5: AP Computer Science A guide has been updated for the 2021-22 school year and now contains: 3 full-length practice exams that reflect the latest examComprehensive overview of the AP Computer Science A exam formatHundreds of practice exercises with thorough answer explanationsTwo full sections devoted to algorithm writing and two levels of sample questions for each Java concept (basic and advanced)Proven strategies specific to each section of the test

A stunningly beautiful and moving picture book about a small bird who makes a big difference - from a major new picture book partnership.Quiet is a touching tale of courage and how sometimes the smallest voice can deliver the biggest message. From highly acclaimed creators Tom Percival and Richard Jones, collaborating for the first time.Also by Tom Percival:The Sea SawThe InvisibleThe RiverAlso by Richard Jones:PerduLittle BearWhere Have You Been, Little Cat?

本書由暢銷青少年小說作家 Jessica Brody 所寫，是一部將悲傷、成長與偶然相遇細膩交織的青春小說。故事發生在一個被暴風雪困住的跨年夜，女主角 Ryn 滯留在丹佛機場，被迫停下腳步，直面那則一年來始終不敢打開的訊息——來自已逝摯友的最後一句話。在這個看似平凡卻漫長的夜晚，她因為一次意外與陌生男孩 Xander 產生交集，也逐漸走進一連串溫柔又古怪的相遇。Over the course of one chaotic night stranded at the Denver airport, Ryn confronts her shattered past thanks to the charm of romance, the uniqueness of strangers, and the magic of ordinary places in this stunning novel from the author of Boys of Summer.Ryn has one unread text message on her phone. And it’s been there for almost a year.She hasn’t tried to read it. She can’t. She won’t. Because that one message is the last thing her best friend ever said to her before she died.But as Ryn finds herself trapped in the Denver International Airport on New Year’s Eve thanks to a never-ending blizzard on the one-year anniversary of her best friend’s death, fate literally runs into her.And his name is Xander.When the two accidentally swap phones, Ryn and Xander are thrust into the chaos of an unforgettable all-night

A deliciously thrilling new novel about a mysterious threat that puts targets on the backs of a group of roommates, from the author behind the "darkly funny, hilariously twisty, and completely charming" (Jennifer Close, New York Times bestselling author) Swiped. Kirby Cornell needs a break--particularly from her crumbling apartment in a sleepy town that is only known for serial killer in the '90s, her dead-end job, her sleazy landlord, her sloppy housemates, and, most of all, the terrible thing they all did. Luckily, that hasn't caught up with her just yet. Until a new message in their old group chat pops up from ex-roommate Esme: "Everyone in the group chat will die." The threat isn't the most disconcerting part of this--it's the fact that Esme died a year ago. With his signature "plot twists and wicked" (Margarita Montimore, USA TODAY bestselling author) prose, L.M. Chilton proves that he is a wickedly entertaining author to look out for.

"Savage probes limitless space in this beautiful and philosophical story. Seamlessly blending scientific exploration with a great adventure full of humour, this is a brilliant picture book." - The Bookseller"send(s) a subtle yet potent message that science and space exploration are for everyone. Clever, funny, and worth discussing." - STARRED Kirkus ReviewJoin Chloe Savage -winner of the Waterstones Children's Book Prize 2024: Best Illustrated Book- on ajourney across the cosmoswith Commander Julia, her team of Astro scientists and her trusty dog, Khan, as they search for life in the stars. Travelling for ten years in their packed spaceship, they visit countless moons and planets of every size and colour, searching for the answer to the greatest question of all:"Are we alone?"And, just as they’re about to give up … Khan leads them to an incredible discovery - the existence of a (friendly!) alien race. Getting to know this welcoming species calls into question everything these space exp

Dream up anything you like, dear reader, and watch it come to life on the next page--just no tigers! This fun read-aloud about creativity and perspeverance will have your reader giggling and inspired, all while our hero learns that with a bit of practice, even the wildest challenges can be tamed. This book is MAGIC! Imagine anything you like, and the illustrator will draw it on the next page. There's only one rule: DON'T THINK OF TIGERS! Ready? Oh dear. You thought of tigers, didn't you? Please, think of anything else. A cow doing ballet? No problem! Just no tigers. Our illustrator really, really can't draw tigers... Or can he? As his hilariously silly and irresistibly charming drawings of tigers improve, Alex Latimer delivers a subtle but important message about practice, creativity, and embracing imperfection. A fun read-aloud that's sure to delight time and time again, this is the perfect book for kids who love to draw--and for those who don't (but might soon!).

A new holiday classic in the making with a message for all that highlights the spirit of gifts and giving One morning Little Hare wakes up to a thud on her roof. When she goes outside to investigate, she finds a gift-wrapped package has landed on her house. So starts a search to find the owner. She drags the package all over the forest on the back of her sled, but no-one knows whose it is, until she bumps into a large figure dressed in red and white with a long white beard and glasses. This charming story follows the unfolding adventure as Little Hare helps to avoid a disaster and save Christmas for all her forest friends. Little Hare is rewarded for her generosity and selflessness with her own special gift. With delightful pastel art, Shatokhin has penned a tale that wonderfully embodies the spirit of the gifting season.

An imaginative and heartfelt book that reminds us that there is no loss without love. When Grief first arrives, it is like an elephant--so big that there is hardly room for anything else. But over time, Grief can become smaller and smaller--first a deer, then a fox, a mouse, and finally a flickering firefly in the darkness leading us down a path of loving remembrance. This lyrical work is an empathetic and comforting balm for anyone who is experiencing grief, be it grieving the loss of a loved one or losses in the world around us. REASSURING FEELINGS BOOK: Children can often feel confused by their emotions. The gentle voice and soft illustrations in this book help to make these emotions feel less frightening, and the hopeful ending provides a reassuring message that grief will transform over time. TIMELESS REFLECTION ON GRIEF: The perennial themes of grief and sadness, as well as the graceful art style, make this perfect for anyone who is dealing with feelings of loss, whether that inv

An outstanding STEM picture book documenting the transformation of an aircraft carrier that was gutted and turned into the world’s largest artificial reef.What happens when something designed to be unsinkable gets bombed to the bottom of the ocean floor? With careful preparation, new life can take root!This incredible story brings young readers along on the journey of the aircraft carrier USS Oriskany—the Mighty O—as it gets stripped down to a steel shell for a new life below the waves.After 25 years of service, launching more aircraft than any other carrier of its time, the ship found a new mission as an artificial reef off the coast of Florida. The Mighty O was prepped and reefed by a team of more than 150 scientists, engineers, and technicians. Today, it is home to a flourishing variety of marine animals. Designed to encourage regrowth and protect vulnerable marine life, artificial reefs are a crucial tool in the fight against overfishing, pollution, and warming water temperatures.

From Gandhi to Rosa Parks, the Arab Spring to Black Lives Matter, this introduction to the power of protests covers nearly every continent to show young readers that they can be effective on their own or as part of a movement. Filled with colorful, detailed illustrations and straightforward, engaging texts, this book uses double-page spreads to tell the story of world-changing moments when justice prevailed over intolerance, and peace overcame conflict. Neither preachy nor pedantic, the text offers clear-eyed information in a way that kids can relate to, helping them understand issues that they are probably already aware of, such as climate change, and introducing them to events which happened decades ago or worlds away.Throughout this optimistic and hopeful book, the message is clear-peaceful protest can effect change, and everyone's voice matters.

A mysterious cook whips up midnight meals for fellow night owls in a lavish lunch cart while a hungry mouse looks on in this atmospheric picture book inspired by the forerunner of food trucks and diners. A delectable picture book inspired by forerunners of food truck, for fans of The Night Gardener. Noses sniff the air as mouthwatering smells waft down city streets, luring growling bellies to the Night Owl. Inside this elegant, horse-drawn establishment, a feathery cook works the grill, serving up tasty dishes for shift-workers and operagoers alike: a mince pie for Fox, a ham sandwich for Badger and puddings for little Possums. Mouse, a poor street sweeper, watches as the line of customers swells, ever hopeful that someone will drop a morsel of food -- but Owl's cooking is far too delicious for more than a crumb to be found. As the evening's service winds down, weary Owl spots trembling Mouse. Has he found his own night lunch, or will he invite this small sweeper inside for a midnight

《大猩猩》作者安東尼‧布朗的全新故事！如果你有三個願望，你會許什麼願？當三個好朋友正癱坐在沙發上看電視時，沒人想到會突然有個神祕的藍色精靈，跳出來說要實現他們的願望…If you had three wishes, what would you wish for? Anthony Browne is back with a brilliantly funny story with a moral message at its heart. Lambert, Hilda and Ros are bored on the sofa, watching tv and a little bit grumbly. .However after a surreal turn of events, the three friends are visited by a mysterious blue fairy who gives them more than they bargained for. Be careful what you wish for, it might just come true...The Three Wishes is a hilarious twist on a tale that focuses on the importance of being content and present in the moment.

本書透過詩意語言與溫潤圖像，刻畫孩子身上的多樣性與未竟的潛能——靜靜傾聽的孩子或許是未來的領袖，熱愛奔跑的少年也可能成為療癒人心的作家。一本適合各年齡閱讀的成長之書。From a Newbery Medal-winning author and a New York Times bestselling illustrator comes a deeply moving ode to the complexity and uniqueness of every child.In profound, uplifting verse and sumptuous artwork, beloved creators Matt de la Peña and Corinna Luyken explore the endless possibilities each child contains: A young dancer may grow into a computer coder; a basketball player might become a poet; a class clown may one day serve as an inspiring teacher; and today’s quiet empath might be tomorrow’s great leader. Here's a profound and uplifting new classic with an empowering message for readers of all ages: Your story is still being written.

From celebrity author Kevin Hart comes the laugh-out-loud highly illustrated sequel to Marcus Makes a Movie about a young boy who has big Hollywood dreams―and the hustle to make it happen.“Everybody, grab a ticket and run for a front row seat to Marcus Makes a Movie!” ―Judd Winick, New York Times bestselling author of the Hilo series Marcus’s movie, Toothpick vs. the Doom, is a HIT! But the only thing harder than making a movie is making a SECOND one. Marcus needs to come up with another great idea fast. Too bad his film crew (aka friends) are too preoccupied with their MeTube channels to notice. An invite to The Helen Show has Marcus thinking they’ll be back on top, but will nerves, unchecked ambition, and a rivalry between friends shut down this show before it even begins? In the laugh-out-loud sequel, actor and comedian Kevin Hart delivers a message about being creative, working hard, and learning that sometimes the best dreams are the ones you achieve with your friends.

Nicola Davies and Jenni Desmond's first collaboration: a spectacular tour of Planet Earth and a powerful rallying cry. Where on Earth are you, right now? It's late where I am and almost everyone's asleep, but I'm awake, looking out into the night. Wondering...As the clock strikes midnight, a little girl and her sister visit animals of every shape and size, all around the world - discovering that, in some places, creatures have just started their day, where in others they're already busy hunting for food. Turning the popular concept of time-zones on its head and combining it with a powerful climate message and delightful illustrations, this book is narrative non-fiction at its most spellbinding. "Nicola Davies is one of the best children's writers in the business." Huffington Post"Jenni Desmond knows just how to make children's precious imaginations soar." Guardian