Clearly arranged and filled with helpful examples, this reference presents 48 chapters that describe specific statistical methods used for quality science. Arranged alphabetically, each chapter conclu
Townsend and Gebhardt detail the three step learning cycle of organizations: investigating the situation, identifying failures and successes, and institutionalizing the lessons. They consider how the
Consultants Townsend and Gebhardt give managers and executives solid ideas about finding the right way to recognize the work of employees. They believe thanking employees is a necessary act of leaders
Service companies sometimes struggle with lean implementation due to the absence of a holistic approach to embed lean methods into the organizational fabric. Sarkar, author of several previous books o
This new handbook was developed to assist those preparing for the Certified Quality Process Analyst certification. It covers the certifications Body of Knowledge explicitly and comprehensively. The bo
This book focuses on the essential but somewhat neglected topic of the selection of Six Sigma projects. There is little material available on the process of making Six Sigma projects an integral part
Consultant Hacker and Washington (strategic management and organization, physical education and recreation, U. of Alberta) assess the power of the metaphor as they explore the world of the wild dogs o
This book focuses on statistical quality control (SQC), and covers such topics as: sampling, process set-up/verification and pre-control, control charts for variables and attributes, cumulative sum an
Because of the complexity of modern management systems, the criteria used to examine them are also complex and sometimes difficult to understand. This book helps performance-excellent examiners and or
HACCP has evolved over the years, and so has ASQ. As a result of this evolution, the ASQ Certified HACCP Auditor examination has also evolved. It first started as an add-on certification to the Certif
This best-seller pocket guide prepares auditors to conduct internal audits against quality, environmental, safety, and other audit criteria. This handy pocket guide covers all the steps necessary to c
This book provides a fundamental introduction to the concepts of lean enterprise and Six Sigma to executives, personnel new to quality, or organizations interested in introductory information on quali
International demand for improved corporate environmental stewardship has resulted in many firms approaching regulations and policies as just another requirement of doing business. Consultant Kausek,
Completely updated and revised, this book is a comprehensive resource for engineers both studying for the Certified Quality Engineer exam and also on the job. Every quality engineering concept and tec
If a business expects to be a player in their market segment, their product(s) must have the quality expected by their customers. This can only be accomplished with test equipment that produces repeat
This volume presents a question-and-answer session with the leaders of seven educational organizations that have successfully used the Baldrige Education Criteria for Performance Excellence. Some of t
Many companies have customer loyalty research programs.But most of those programs fall short of their intended purpose, either because they fail to include important drivers of loyalty or becaus
The Quality Rubric teaches readers about “quality in education” and provides a comprehensive framework that can be used to guide the gradual deployment of quality values, principles, tools, and techni
Six Sigma is a highly flexible methodology and tool set, but few practitioners have successfully transferred the early successes Six Sigma enjoyed in manufacturing to sales and marketing. The opportun
“Knowledge is power.” That simple and short aphorism is so universally accepted that it’s embedded in our everyday thinking and speech. But it’s only half right: knowledge without the ability to expre
