職業院校飯店服務與管理專業系列教材-飯店情景英語（簡體書）

全書共有五章，每章有三四個單元，主要包括前臺、客房、商務中心、餐廳、購物中心、康樂中心、酒吧等飯店服務接待常用英語，每單元包括熱身、對話、注釋、單詞和短語、補充材料、練習和小知識。

Chapter Ⅰ Front Office
　Unit One Room Reservations
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More
　Unit Two Check in
Ⅰ.lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More
Unit Three Check out
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More
Unit Four Doorman Service
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More
Chapter Ⅱ Housekeeping Service
　Unit One Showing a Guest to His Room
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅵ.To Learn More
　Unit Two Room Service
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More
　Unit Three Settling Guests Complaints
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More
Chapter Ⅲ Business Center
　Unit One Printing & Copying Service and Using Internet
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More
　Unit Two Sending & Receiving Faxes and Foreign Currency Exchange
Ⅰ.Lead in
　……
Chapter Ⅳ Food and Beverage
Chapter Ⅴ Shopping & Recreation Center
Bibliography
Appendix Useful Expressions in Hotel
Appendix Vocabulary